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Subscription Due

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ProfilePosted byOptionsPost Date

SylviaInCanada

SylviaInCanada Report 19 Oct 2020 17:50

Ken ................. mine was due some weeks ago, and I did NOT get a reminder.

The first I knew was an email headed GR Receipt, but the text was that they could not renew my subscription because we had a new card!

That was on the day when my sub would run out at midnight UK time.

Because of time differences and when I read and that email, I think I managed to renew with about 2 hours to spare!

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

Kense

Kense Report 19 Oct 2020 16:16

The last time my sub was increased was back in 2014. Since then I seem to have had e-mail reminders (two weeks before) every year except 2017 and 2019. The reminder for this year should come on 21st November.

SylviaInCanada

SylviaInCanada Report 17 Oct 2020 22:16

HOWEVER ........


they are not always sending emails, no matter whether you have auto renewal turned ON or OFF

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

ShelleyRose

ShelleyRose Report 17 Oct 2020 19:42

Many thanks for all your replies.

ShelleyRose

Kense

Kense Report 17 Oct 2020 11:01

According to T&Cs they send emails (28 days before the renew date) if you are on auto-renew (continuous) and the fee has changed.

maggiewinchester

maggiewinchester Report 17 Oct 2020 06:33

I realised I needed to renew when I went to post, It wouldn't, and I was told I needed to be a member :-S :-D :-D
I had no email.

Researching:
Henry Floyd (g x 4 grandad) Allegedly the heaviest man in England in 1842

greyghost

greyghost Report 16 Oct 2020 16:40

Check under the heading Account near top of this page - then on Subscription details to left of page

Shows what sort of subscription you have, when last paid and when membership expires. You can click on this page to say whether you want auto renew on or auto renewal off.

I renewed this week - although I have auto renew on I was reminded on the front page that renew was due about 2-3 weeks ago I think (well, that's when I noticed). A green RENEW showed on top line of the page.

If auto renew is off I don't know whether you get a reminder or not.

Andysmum

Andysmum Report 16 Oct 2020 15:17

I've never pressed it! I didn't know you could. I thought it just appeared about two weeks before your sub. was due as a sort of warning.

Gwyn in Kent

Gwyn in Kent Report 16 Oct 2020 13:38

I think I press once I notice it.

The new subscription kicks in when the previous one finishes, not on the date when you press.

nameslessone

nameslessone Report 16 Oct 2020 13:03

Check your account to see whether you are on auto renew. If not you can renew any time the renew button is showing. I would assume this goes off when you reach your renewal date.

ShelleyRose

ShelleyRose Report 16 Oct 2020 12:53

Could anyone please tell me how long before your subscription date is due for renewal do you press the renew button on?

Many thanks,

ShelleyRose