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Contacting Ancestry UK

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ProfilePosted byOptionsPost Date

Phyll

Phyll Report 31 Aug 2019 12:52

Please, how do I get through to Ancestry. I am fed up with all the errors they keep putting on the Life Story section. Does anyone have this problem whereby someone dies in Brighton, Sussex, England but whoever does the Life Story insists it's Brighton, New Jersey, US.
,I am having to go through loads of family members to change things and with the amount they charge, I shouldn't have to be doing this.

Sorry for rant.
Phyll

Researching:
Newman, Pavey, Sinden from Sussex. Latham from Bucks & Herts

Rambling

Rambling Report 31 Aug 2019 13:02

Their Facebook page is full of complaints about the Life Story problems

here's a phone number 0800 783 1340

Researching:

+++DetEcTive+++

+++DetEcTive+++ Report 31 Aug 2019 13:07

From reading their Facebook page, it seems to be a common problem. Have you made sure that place of death etc says Brighton, Sussex, England on the profile page? If it is, it’s probably something to do with their American focussed programming.

To be honest, as I’ve never used the ‘life story’ function, it doesn’t bother me.

Researching:
Dormant member as from 20 Sep 2019 . Click on my board name to send a message

ElizabethK

ElizabethK Report 31 Aug 2019 15:15

I also ignore the "Life Story" bit too :-)

SylviaInCanada

SylviaInCanada Report 31 Aug 2019 17:12

I also never look at the Life story.

In the same way, I take information on Ancestry trees with a very large pinch of salt unless the tree owner provides documented information for what is posted.

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

Phyll

Phyll Report 1 Sep 2019 14:35

Thank you all for your comments. I am going to ignore the Life Story section from now on.
Phyll

Researching:
Newman, Pavey, Sinden from Sussex. Latham from Bucks & Herts