General Chat

Has anyone renewed a standard long term membership lately? I've just had an email from Genes saying I need to give them a new card number as the one they have has expired but they are quoting £17.96p for the year whereas it was £8.96p last year. Seems like a bit of a jump to me.

Kath. x

I did mine last week and it was £17.95 too Kathleen :-(

mine was renewed a few weeks ago, for the £8:96 fee
March 20th.

"You have been billed £8.96 GBP for a 12 month Standard membership."
Bob

edited...



Dear Bob ,

Sorry, we're having trouble continuing your Genes Reunited membership.

The reason we can't continue your membership automatically as you requested is probably because your card has changed or expired.

Go to our secure payment page here

To continue your membership, grab your credit or debit card and go to our secure payment page.

Membership is £8.96 GBP for 12 months and it takes less than a minute. You can then continue to use Genes Reunited with all the benefits of a Standard subscription.

There are now over 750 million names on Genes Reunited with a new name added every second. This means that there are constant opportunities for you to discover something new about your family.

Continue your membership to discover your family history today.

Thanks very much to both of you. I think I will get in touch with them and see what they say. My email is exactly the same as yours Bob, except that the amount says £17.96 which I've never paid before.

Kath. x

Paid mine on April 19th, it was £8.96 for year. You were a member before me, Kath, so don’t know why genes would quote you a higher price. Have you contacted them about it?

Mine was renewed about 6 months ago and was also £8.96. I don't have It on auto renew.

Mine was renewed in April under £7. (6.95 I think)

Mine was only £8.96 three days ago :-D :-D

I did contact support and they said it was because I was trying to renew by credit card (I don't have one!) but the email I got from them said it was probably because my card number had changed. As it happens I do have it on auto renew because I used to pay by debit card but for some reason I didn't get the usual email giving a few weeks notice before renewal. Anyway by the time they did email saying my card may need updating I was out of membership.

I checked last year's emails and I had the same trouble so paid by cheque, so asked if I could do the same again this year and if I did would it be £17.96 or £8.96. They said a cheque would be ok but didn't mention the charge so I just sent off a cheque for £8.97 and they accepted it and reinstated my membership.

I don't intend to pay more than the bare minimum as I don't use the site anywhere near as much as I did 15 years ago and the site isn't nearly as busy as it used to be.

Kath. x

Kath .............

I didn't get an email from them earlier this year, but I did notice by accident that there was a RENEW on the top line, where I don't usually look.

Yes, I noticed that too Sylvia - but only after they had sent the email asking for the higher amount, probably because I haven't been on the site so much just lately as I have recently had a hip replacement so had other things to do (hospital appointments and physio etc.)

Kath. x

Thank you for the prompt Sylvia.
I've just noticed a renew in my top line too and have just renewed for the year.
No e mail reminder was sent.

The prices quoted have always shown vast variety with no apparent reason.