General Chat

GR have admitted by email that it is their end that has caused the problem

I've had no problems getting on for the last several weeks.

and my sub was renewed with no problems overnight

I had a problem renewing, earlier this week.

....GR said it was their fault.....

They're probably not correct. ;-)

Edit: By the way is anyone occasionally losing the info under the avatars?

Just had the same problem, as I've had for days now. So annoying!

Lizxx

it's not them!

Morning Peeps,

This is my first log on this morning and I got the Error page. I clicked on Customer Support and got a GR page up and then clicked on Community and eventually got here.

So how has it been working during the night??

All seems fine again at the moment Mel

Exactly.

Think of the meaning of internet. It is a net with many pathways of wildly varying speeds. Many major sites have multiple servers all over the planet so as to iron out service delays. GR/FMP do not do this.

The result is periodic service delays which can be caused as much by traffic shaping in the intervening networks as the target server. Internet traffic equality is a myth. Small players get squeezed.

By and large a faster connection will get better results. For instance my GR tree with 8000 nodes loads fully in 12 secs on a smartphone with wifi but 4 secs using a desktop and 1G cable.

It is not the size of the threads so much as the total number of post that a poster has made in all threads, that is the significant factor. Everyone who was complaining about not being able to access threads has over 10000 posts to their credit.

I didn't try accessing my tree so I can't say whether I had a problem there. That probably depends on tree size.

Obviously there was something unusual at the GR end that was limiting the usual access.

I'm finding that when attempting to post it often says there is an error click on GR

and the emotions are very slow lighting up

Kense not the case the small thread ie Mersey's daily thread has had many problems too

If Genes didn't have the problem how come all of us all over the world with different ISP all experienced the same problem at the same time?

I notice the same effect as Von.. As usual it is those with tens of thousands of posts who are having major problems.

There was never any fault with the Genes server but hey sending a message is ez enough to do. Testing a connection from the client side is very easy to do as well and doesn't need a degree in I.T.

Leaving wifi autoconnect enabled and using the default wifi password is a great way to be hacked thus a good reason to say hello to your router control panel. Laziness and lack of knowledge are at the root of all security breaches such as yesterday's record at Equifax.

All current routers support connections at 2.4 and 5.0 MHz. Performance with the latter us much better - make sure you are using it!

good luck

Very slow response from GR site I've noticed, and seems I'm not the only one that's noticed.

Here here!

Much better now, with no 'Error' message appearing. Its been getting slower to load over the last few days. Lets hope that its a permanent fix....until the next time!

I have just had the same reply from GR, Hopefully sorted now without tampering with my laptop and router etc which no doubt I would b****r up completely. I cannot use a cable as it would have to be across part of the floor and a trip hazard to me and my gammy knees and not all of us have degrees in IT :-D :-D

As much as Rollo may be right in his tec comments it's clearly not our problem therefore why bother going through all that!! It was Genes and their system so plugging the cable into my computer will make no difference.