General Chat

You could try going via Findmypast. There is a phone number given on their site. GenesReunited is run by FMP..

Charlotte
Contact with Genes is very slow - they certainly don't work over weekends.

Make sure you go into your account details and make sure the automatic renewal is turned off.

Try emailing again at [email protected] again.

For info they are now part of the Find My Past group. Some people have more luck contacting them via twitter which I think is appalling customer service.

I am aware this is an old post but I have sent numerous emails asking to cancel and be refunded as am still within the cooling off period.
Is there a phone number?
The one above doesn’t work!

These people are utter clowns, I tried contacting them about a missing email receipt and they only deliver support by email, in desperation I used their facebook page to communicate with them, They told me repeatedly they had send and resent the emails, offering only the childish suggestion of check your junk folders. Over the course of a week I emailed them about 30 times and claimed to have got none, they claimed to have sent loads. In desperation I called findmy pasts number and they emailed me a copy it arrived in minutes of me calling. To prevent me asking for TS they eventually blocked me from adding facebook comments. Have cancelled my subscription now.

I am trying to access my tree and all I get is you are not on a secure site.
What is going on here???/

Elizabeth- click on ‘My account’ at the top of the page. Untick ‘auto renew’.
You’ll need to keep checking as your renewal date approaches as it has a tendency to revert.

I just want to cancel my. Next subscription in a year s time as I think they will just charge me they are good at taking your money and then just ignoring your questions I will warn everyone keep away don’t wast your money try a different sight like Ancestry Elizabeth Mannjng :

I have just joined Genes Reunited Platingham and tried to reach customer services as I am getting no help from them I thought when I joined that I would have access to all their records but it keeps asking me for money to look I wish I had never joined I need to contact them to tell them I don’t want to pay for another year after this as it has been useless to me and I paid £75 Elizabeth Manning

Unfortunately Elizabeth there are still charges for some "extras" even with Platinum, and Madge is right this might work but I wouldn't hold your breath....

We all have to form a circle hold hands and meditate and hope the message gets through :-D

I too have been trying to get through to Genes Reunited I am so frustrated I paid for the top Susciption Platinum and now they are asking for more money to look at records I thought The £75 covered all I deeply regret enrolling with them Elizabeth

It won't affect messages or shared trees. It will corrupt any hot matches you have.

David, it will over write your current tree but I'm not sure if that will affect shared trees, it shouldn't affect messages though.

To be certain contact support
[email protected]

My tree is out of date, and I would like to update it by importing a gedcom from Ancestry. Will that over write my current tree and leave all my shared tress and messages in -pace?

Familywhispers ( I think) did say that this has happened to her group. If your auto renew membership is on, once you get to a certain level of used credits GR automatically top you up.

Christine, email again, and in the meantime if you haven't done so go to 'Account' in menu at top of page, click on it and you will see a menu at left with "Credit Details" click on it and make sure the auto renew is set to Off.

DC Thomson Family History
The Glebe
6 Chapel Place
Rivington Street
London EC2A 3DQ

Billing / Accounts Department: 01382 429004
Customer Support Team: 020 3326 6300

I too am having problems getting through to ANYONE either by phone or email - number not available and emails un-replied to.
I have been billed for credits I certainly haven't ordered. As my membership is ongoing annually they have access to my bank account. I am concerned they are taking money out of my account without permission, but trying to get hold of someone to ask is impossible.

Beatietoo

The best way to contact GR has been posted above ..................


[email protected]

I have contacted them several times at f.a.q.at customer service.I have been getting answers back but still haven,t solved the problem..It will not open the documents it gives me,returning me to sign up page.I have monthtly subscription. :-S :-S :-S