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FMP subscribers

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ProfilePosted byOptionsPost Date

Wend

Wend Report 23 Apr 2014 18:39

No, it shouldn't Island and I can't be bothered anymore. I'm worried that my subs is due on the 29th and I haven't received a reminder. I have checked and 'auto-renew' on my account is not ticked.

**Ann**

**Ann** Report 23 Apr 2014 18:49

It's not just me then :-D

Island

Island Report 23 Apr 2014 20:24

Wend, I'm not sure if they send a reminder if auto renew isn't ticked. I have it ticked and got a 30 day warning - twice, a week apart :-S. Then they told me card details were incorrect (how am I supposed to know the number changes when card expires and is reissued? Tsk)
Then I got the begging letter because I was late in renewing :-D and I still got my loyalty discount.
Oh how I regret not signing up to Ancestry instead :-| :-| :-|

Tenerife Sun

Tenerife Sun Report 24 Apr 2014 09:37

I don't use FMP much at all now I have kind of found my way around but it just takes toooo long for me. I also can't find something that I have found before in in the old version. I attempted a 1911 address search which, either I'm doing wrong or, it's almost an impossibility.

I do use the Newspaper search as Ancestry hasn't got anything that matches this so I'm prepared to wait for any results there.

Island

Island Report 25 Apr 2014 16:23

They broke the 1911 address search TS.

I can't for the life of me think why these arrogant so and so's think they are improving the site it's a total c0ck up - like the GR tree - but they just won't admit it.

Tenerife Sun

Tenerife Sun Report 27 Apr 2014 05:28

I quite agree Island they have broken the the 1911 address search and a lot more too. Why can't I find things that I found before all the changes? I think I just wasted my birthday prezzie money when I renewed and upgraded :-( :-(

nameslessone

nameslessone Report 28 Apr 2014 09:50

Having been found to be deleting messages from Facebook, FMP have suddenly taken to 'Moderating' their own Feedback forum.

Does this mean they no longer want to hear 'Home truths'?

Wend

Wend Report 28 Apr 2014 10:05

I think you're right namelessone. As my subs is due tomorrow, I tried to post on their Feedback forum yesterday that I wouldn't be renewing because I consider their site to be no longer fit for purpose and a waste of money. It was rejected :-|

Island

Island Report 28 Apr 2014 10:22

I think the bomb fodder may have had orders from above on that score.

'Spam' my h'arse!

nameslessone

nameslessone Report 30 Apr 2014 08:52

Whatever the 'order' were, FMP have now completely removed all those tips and complaints from the 'Improve...........' idea.

Shot themselves in the other foot now, methinks!

Graham

Graham Report 30 Apr 2014 12:06

What is the point of feedback if they don't want to hear it? It seems they want people to tell them how wonderful they are. But that's obviously not going to happen.
My subscription ran out 2 days ago. I don't see the point of going back.

nameslessone

nameslessone Report 9 May 2014 14:57

For those still struggling - a statement from Annaleise

http://blog.findmypast.co.uk/2014/an-update-from-findmypast-2/

Wend

Wend Report 9 May 2014 16:12

I didn't renew on the 29th April and have received 3 e-mails from them since then. The third one was 3 days ago telling me I would still receive 10% discount if I renew my subscription.