General Chat

I have seen members using Firefox having these problems but cannot remember which members,

From what i read members using Adblocker don't appear to have this problem,

The members who have installed Adblocker to try and resolve this issue

It appears to work for them? so far,

Which is why members think the problem is linked to the adds

Roy

Thanks Jax,

I've received your attachment and forwarded for attention. I see that you are using Internet Explorer - with issues such as these we do tend to ask which browser people are accessing Genes Reunited on, to establish whether it is isolated to a particular browser.

If anyone is using Chrome, Firefox or Safari and seeing the pop-ups, please let me know.

Regards

Shelley

I will pm you a screen shot as I have just had another one.....probably about 4 now in the last few weeks


Its not actually a screen shot...I snipped it when it appeared in the middle of my screen

Hi Roy & Lilybirds,

Thank you for letting me know. We are looking in to these. If/when you see another on would you be able to print screen and PM me with the attachment?

Regards

Shelley

PP I had that one too

Shelley, Ive just had this popup whilst on the General chat board,



One Question Site Survey

IT TAKES ONLY SECONDS TO ANSWER BELOW

How likely are you to purchase from Ernest Jones in the next 30 days?

SELECT ONE ANSWER
Definitely will
Probably will
May or may not
Probably will not
Definitely will not



VOTE TO SEE RESULTS

LOADING RESULTS

POWERED BY NIELSEN SAFE & ANONYMOUS


If I keep getting these popups then i will stop using GR

Roy

Shelley, Thanks for your reply,




Roy

Hi Roy,

Posting hyperlinks is absolutely fine, please continue to do so. We are troubleshooting the issue regarding anti-virus pop-ups/prompts. There may be a link to an unsafe page, which we are trying to determine.

Regards

Shelley

Shelley you posted this on 4 Feb 2014 16:51 on DetEcTive's thread on the military chat board,



Could you save the urls on this thread? We have had reports of urls on threads which seem to be causing an issue, and will be removing the posts which contain links.

Regards

Shelley


I have posted my responce on that thread 4 Feb 2014 17:01

Shelly, I have never heard of anyone posting that a url has caused any problem.

Is this linked/connected to the reported Java problem?

We have been posting url with the Hyperlink for years and it's never been a problem in the past.

If we are not to post a link then that will affect GR members who are asking for help with GR and cannot find the info they require,......we often post the hyperlink to the GR page in question so it appears to me that this action will just make GR even less user freindly than it is now

Regards

Roy

Hi OneFootInTheGrave,

Natasha has now moved to a new position.

Regarding the pop-ups, both the Genes team and the ad serving company are looking in to this one. We will keep you posted.

Regards

Shelley

Hi Natasha - have a look at this thread, surely GR can do something to stop these pop ups appearing, they are becoming very annoying :-(


http://www.genesreunited.co.uk/boards/board/general_chat/thread/1336914

Wishing you every success in you new job Natasha, it sounds like a very interesting one

Jem :-) :-)

Presumably the reaction to those statements caused them to rethink.

However it is surprising that they didn't say anything about abandoning the idea.

So why, from the link that I quoted, did GR state the following?

"We are slowly moving everyone to the new renewal rate and as this is a gradual process it will affect different members at different times"

and

" we are slowly moving everyone over to the same renewal price."

When is a loyal member not a loyal member?

When is an older member ( with continuous membership) not an older member?

How long is a piece of string?

Hi Island and Tenerife Sun,

Like any business, we run offers for lapsed members from time to time to generate new business. As you know, we also reward our loyal members with discounted subscriptions when you renew.

That is why many of our older members are still paying a much lesser amount for a standard subscription than a new member.

As mentioned yesterday, we are not trying to avoid this situation, it would not be in our interest to do that.

However, if any member feels that they have been short changed, our Customer Support team are more than happy to look into individual situations if you contact them directly.

Regards,

Shelley

Shelley, I think that it would be useful for you to read
http://www.genesreunited.co.za/boards/board/tips_board/thread/1316016

wendy I have given my advice on your other thread I think it is as good as any thing that has been said lol :-D :-D

sally w <3

I also would prefer the issues be sorted out on the boards so that all members have a equal chance to see your answers.

As I have said more than once this is NOT about money it IS about GR not doing what they have said they would do, charge everyone the same price for the same services. Making it fair and just to ALL members. At the moment there are vast differences in membership prices and as you may expect this is bound to cause unrest.

Wendy

Oh dear Shelley, you are really not up to speed with this ongoing fiasco are you?

GR has not been charging the same subs for the same deals for years and has been sidestepping the issue whenever a member questions this.

You need to be transparent about charges not asking members to email you.
Same deal, same fee and IF you are offering discounts make it clear on the site.

Don't give the 'value for money' baloney - be consistent, fair and open about it

I will not be emailing you, I would rather this issue was discussed where everyone can see it and join in.