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GR? Sort it!

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ProfilePosted byOptionsPost Date

eRRolSheep

eRRolSheep Report 20 Aug 2013 21:16

PS and thank you others

Researching:
Happy

eRRolSheep

eRRolSheep Report 20 Aug 2013 21:15

Thank you Gins

Although the problems have not overly affected me, I think it is basically wrong that a site which is used by many members who do not have a great IT understanding is causing such problems with no genuine explanations. For example, why did I have to explain about cookies rather than the GR IT "team"?

I had one member ask me if she had to buy a new computer because she thought her's must be broken for heaven's sake!

That is wrong.

Researching:
Happy

GlitterBaby

GlitterBaby Report 20 Aug 2013 21:14

Totally agree with Errol on his comment

There has been no improvement and if anything things have got worse - it has just taken me nearly ten minutes to get into the site and be in a position to post.

Researching:
PLEASE DO NOT: send me information concerning your thread on the board as it should be posted on your request where all members can see it. PLEASE DO NOT: ask me for help with lookups as they should be placed on the boards to get the best possible result. PLEASE DO NOT: open your tree just because I have posted information on your thread as I will not be related. THANK YOU. Researching Carter, Cass and Walker in England. Researching Caven, McKill, Sutherland and Will in Scotland.

Renes

Renes Report 20 Aug 2013 21:14


Hello my Hayley ... my ....Empress of ole photos ....

Is this the queue behind Errol

Gins .... Move up a bit .,,, youse only little ... do you want a chair now sweetness ..
. ( wif your age an all )

Silly Sausage

Silly Sausage Report 20 Aug 2013 21:10

:-D Hello Renes my lovely :-D

Gee

Gee Report 20 Aug 2013 21:09

I'm right behind you Errol!

Researching:

eRRolSheep

eRRolSheep Report 20 Aug 2013 20:58

Well I hope one or two stand behind me lol

Researching:
Happy

GinN

GinN Report 20 Aug 2013 20:47

Errol, you are speaking for all of us, we really have had enough of this now.

Researching:
Anything and everything that takes my fancy.

eRRolSheep

eRRolSheep Report 20 Aug 2013 20:39

There has been no improvement and if anything things have got worse - it has just taken me nearly ten minutes to get into the site and be in a position to post.

As an experiment, I took a totally clean PC and used a configuration that would probably be similar to that of many users of this site.

I also measured my data usage at the same time and discovered that I have used almost four times the amount of data I would normally use.

These issues are costing many of us money!

As stated by George earlier, who on earth are they employing?

I am sure that GR will offer some form of recompense to members who are losing out due to their problems - losing out because they are not able to use a site they have subscribed to and losing out because they are using up data allowances unnecessarily.

Researching:
Happy

Renes

Renes Report 20 Aug 2013 20:19

Natasha

Are we to assume that "no news " was not good news

And everyone went home .....

lilybids

lilybids Report 20 Aug 2013 18:08

I give up :-(

George

George Report 20 Aug 2013 17:39

Have you thought about employing someone for your technical team who actually knows what they are doing as the ones you have at the moment do not seem to be much good seeing as they haven't been able to sort this site out for what seems like months.

George :-| :-| :-|

Community

Community Advisor Report 20 Aug 2013 16:18

They are still working on getting it fixed - I will let you know when I know more.

Natasha

Researching:
Community Manager for Genes Reunited. I'm a big fan of history and discovering less known events from the past. In my spare time I am busy tracing my own family history.

martynsue

martynsue Report 20 Aug 2013 15:49

keep getting the error message and something to do with genes internal server,

I cannot access any thread's so no use in staying on the site,
no viewing any record's,just a complete pain,when my hubby come's in later I will have no chance of using computer.
what a waste of time.

Researching:
rudrum-norfok/mangan-ireland/sutton-norfolk/jones-oldham

eRRolSheep

eRRolSheep Report 20 Aug 2013 15:46

Thank you for the message Natasha - it is very much appreciated.

Would it be possible to continue to keep members updated?

Thank you.

Researching:
Happy

OneFootInTheGrave

OneFootInTheGrave Report 20 Aug 2013 15:29

Thanks for that update Natasha - I am not trying to be funny but since I joined in August last year we have been told more times than I can remember that problems are being experienced with the servers and that the technical team are investigating - yet we always seem to be in a one step forward, two steps backwards situation.

This site was recommended to me, but from the problems I have experienced, especially since the middle of December 2012, in all honestly, had I known about these problems I would not have joined, if it was not for the valuable assistance of the volunteers on the genealogy boards I would not have renewed my subscription earlier this year.

Researching:
I am researching the Wotherspoon family from the Old/New Monkland areas of Scotland, some moved to the Leslie and Kelty areas of Fife and I'm having problems linking the Wotherspoon's from Leslie and the Wotherspoon's from Kelty. I am also researching the Clusker family from Co. Meath in Ireland who moved to West Lothian and from there to Fife............"Vita non est vivere sed valere vita est"

AnninGlos

AnninGlos Report 20 Aug 2013 15:12

Maybe it would be better to shut down for a couple of hours to sort it rather than us all battling to get on at the same time as the techies are trying to solve the problem. Not even getting the rror message now, just not able to get on, or when on to open a thread. :-(

Researching:
Photo spring Researching Somerset, Dorset, Hampshire, Derbyshire, Staffs, Devon, Glamorganshire. Ingram, Masters, Tamblyn, Knight, Warner, Bate, Allen, Riggs, Dominey, Duffin

Community

Community Advisor Report 20 Aug 2013 14:45

Hi everyone,

We're currently experiencing a problem with our servers which our technical team are investigating. Sorry for any inconvenience this has caused.

Natasha

Researching:
Community Manager for Genes Reunited. I'm a big fan of history and discovering less known events from the past. In my spare time I am busy tracing my own family history.

Potty

Potty Report 20 Aug 2013 14:38

Still very slow, took over a minute to open this thread! All other sites are fine.

One lady has posted the same thing 5 times on Genealogy - probably kept pressing submit until something happened!

Renes

Renes Report 20 Aug 2013 14:00


In this last 1/2 hour it has slipped from reasonable ...


to impossibly slow....again

Back to moan on FB ..again

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