General Chat

This morning I checked my Matches and I have 41 which I cannot open.to say that I am cross is an understatement...... I decided a while ago to pay for
Platinum status and now this. At least six or seven of these Hot Matches claim to have more than 30 connections.

Not sure what to do next???

Any advice help etc is welcome. Thank you.
08.22 hrs Spain

Must admit...everything here is fine now, using Firefox:o))) no idea why, but very pleased!

jude :-)

I have asked GR twice now whether there was any chance that data being entered while the thing is obviously unstable could be lost. Twice I have had their standard churned out message of trying to use back etc. But they haven't answered my question.

Regarding the hot matches..I only had one hot match which I hadn't discarded. Now I have 15 pages of ones that I have previously had and discarded and you can't view them or discard them, you're stuck with them!

Service Unavailable

:-(

I´d be content with the site working properly.
Mind you, a few grand in the bank wouldn´t be sneezed at.

Hmm might have to reconsider my requests and up the ante a little. Just discovered you can't discard the hot matches. You can select all or select individually and click discard but they are still there.

Think I'll have a red porsche and, nope that will do. I'll leave the cruise for later.

I never even look at hot matches. Reading this thread has prompted me to do so.

Hey I've been included. I have three pages of hot matches, none of which I can view!!

It is the only problem I have with this site apart from an occasional maintenance report so not bothered about it. But if GR are handing out freebies, let me see...

I'd like a new lounge room carpet, and a new tub in the laundry, and I'm thinking about trading in the OH, although his cooking has improved!!!

I also expect compensation, new problem today
15 pages of hot matches which I can't view, some
having 42 matches with me.
Soon they will be coming to take me away ha ha :-D

Emmax

I,m now getting pms from members asking ME for advice.
Wish Genes would get it sorted.
And yes. I expect some compensation too.

Marion

I am now having trouble with Hot Matches. Nothing happens when I click on VIEW. I hadn't tried them recently, especially as previously had so much trouble accessing the Community Boards. Plus still have to keep siging in.

Compensation please GR. I want a years service for a years subscription.

I wouls imagine that this is a legal requirment. A little extra time for good will would help the paying members to regain their faith in GR.

At the moment these problems are causing a heap of bad publicity.
Change this asap! Fix your problems (yes, I know that you are trying).

And compensate your paying members.


T

Hi Genes Reunited,
I sent a complaint in weeks ago .I have been having trouble getting into the site since April,it just seems to freeze.
I refresh but still the same thing it makes no difference where I try to access, it has taken me more than 15 minutes just to access this post.
Some one suggested you should close down the site and then try to fix the problem,I am sure we could all accept that ,if in fact you are able to get everything working again.
I do appreciate what you are trying to do, but this has been going on for too long.
Marie from OZ

Posted by genes reunited on facebook yesterday:
"we are aware of the problems being experienced by members and are working flat out to fix this. Unfortunately this is not a quick process, but we will be offering compensation to those effected as an apology, when we know the full extent of the issue."


All members have probably been affected in view of the many error issues.

GR
I have had trouble for three/four days now trying to get into your site in the usual manner, how about giving us all a few days extra on our subscriptions, please

I contacted GR because for over aweek now I have been having problems. If I have the advanced home page as soon as I try to "go to my tree" either through the button or the menu it IMMEDIATELY brings up the essential maintenance page. This happens without fail. Other problems have been sporadic. I have managed to get into my tree by using the mini tree home page and launching tree builder. The layout is the same the colour scheme is awful and different. I was worried that anything that I entered would get lost when all was working OK. So far though so good (I use Windows XP and IE8 in work) and it seems to hold the info entered.

They replied! Two days extension to my subscription..pleased but whoopy doo I have had problems for seven days now.... ;-)

Spoke too soon - had to sign in 14.05

I wonder if it would be worth while of them to employ that young man the Americans are trying to extradite for accessing the Pentagon Security sites,He seems to know all about computors . ;-) they should contact him and ask him how things are done.**M** :-S

is anyone else getting "hot matches" about another member having an enormous amount of matches with them please? :-S

The good news today is that I have not, yet, had to sign in; I put genes reunited in google again without trying it in my favourites.

However, profile picture, although it states successful, still not working :-(

Morning all, same old problems for me BUT when I
got in this morning it went straight to General Chat
no sign in or password required.

Emmax

Agree with everything Suzanne has posted

<3


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