General Chat

So,another day with the system not working correctly.......what a shambles.

OK so nothing is life threatening but for those of us who are so committed to our research, constantly help each other, and learn so much about history, the development of the standard of life for our ancestors etc this problem is most frustrating.
Three months is a long time for constant problems, GR should at least have the courtesy to give regular accurate uptodate information. They are accountable for providing a service that we pay for.

On a positive note, MAYBE we will be back to normal soon.
I am peeved that I have not had a reply from GR to my second message to them, I wonder why? It was not rude, insulting etc, I simply asked for more detail and a refund of some sort, having decided just prior to this fiasco to up grade to Platinum.

I will look in again later today.

:-\

Cant access my tree whats going on pleeeeeeeeeeeeeeeeeeeeeeeeeeeeeeese

I am on IE8 and have basic membership but haven´t had any of the problems many of you unfortunately have been experiencing UNTIL today when my numerous (over 50) WOT !!!!! hot matches won´t open.
Just tried my tree and that works okay SO problem is definately an onsite one .

Site down this morning to add records and fix problems...didn't work!

I have just had a quick look at the announcement board and it seems that these problems started back in March it is now June, How long is it going to take to sort these problems out.

Jane

Brisbane Thorne,

I like you am keeping a record of any updates I do. I have not altered my internet explorer (I believe I am on IE9!!!) but can get into my tree using the mini-tree home page. If you click on it it tells you to open tree builder and then you're in.

Spanish eyes...those hot matches are (I think) ones you have previously discarded - mine are. Far more annoying than not being able to open is not being able to discard!

I thought they'd cracked it when I launched from an email from them and got an unadulterated page with proper adverts flashing around (including 89M Eruo lottry tonight....)but hey ho, no!

:-)

I sent a message yesterday saying that I am fed up not being able to open any of my hot matches. Prior to that I did not have any new matches for months, now I have nearly 50 some with 30 plus claimed relationship matches.
The reply I received was most obviously a template, and I have replied in a rather more exasperated tone. I joined the Platinum charge a couple of months ago and so far have not been able to use it. I am going to request a rebate, are others doing the same.

OOOOH I could scream with the frustration of it all.

Sorry if I have rambled on but had to let rip.!!

14.00 hrs. Spain

I haven't bothered you with a daily reply, but thought after a week or so, I should add my two cents worth.

Today I was able to access Genes Reunited using Firefox as my browser, but when I tried to see my tree, I received the familiar Maintenance error message.

I switched to the IE version 8 and was able to log in and it found my tree, with all my records definitely there.

At present I am keeping a daily log of what records I update and what people I enter as new. That way I know at the end of the day that my records and updates are not being lost due to the recent problems. So far so good, since the problem started sometime early this month, no records have been lost. I have added 78 new people so far this month and all of them are there.

So if one can use IE8, as a fall back solution, whilst it is horrible and has nowhere near the features of Firefox, I have found it reliable.

Well that's my 2 cents worth from far off Australia.

William

Hi Dennis, Welcome to the boards. Notice this is your first time on here. Hope you enjoy your family history research.

You might like to read the Help Clinic and the info under the Help button on the bar above. If you have not already done so. Also if you go to Genealogy Chat on the boards there are more helpful hints.

Good luck to you in your searches, and remember if you need help just ask.

"I'm not sure what IE8 is, but does it account for the problem I am having trying to 'view' new matches in my hot matches. Previously contacted ones seme to be ok."
- it stands for internet explorer 8, I understand.

However, genes reunited staff really should add / change the wording because the ongoing issues are nothing to do with versions of browser. They have acknowledged that there are problems in the site that the technical team is working on to implement solutions, the problems include signing in, error messages, hot matches system not functioning, and profile pictures not working; and I wish that they would put a sticky at the top of each board advising their customers of this.

Hi Dennis
you put her maiden name .
Hazelx :-)

Advice please, when I add a wife to a family tree. Do I put her Maiden name or the married name.

EG, Mark Johnson - Shiela Johnson or Mark Johnson- Shiela Brown

Thanks

Dennis

Hello Jeanette

IE8 is Internet Explorer the 8th edition, its your server, its how you get onto the internet.
Some people have found it has problems, so they download another server...like....

Mozilla Firefox, or Google Chrome....l am using M/Firefox. If you change, don't get rid of the excisting one.
Hope that helps??

jude

I'm not sure what IE8 is, but does it account for the problem I am having trying to 'view' new matches in my hot matches. Previously contacted ones seme to be ok. :-S

I still think we are entitled to a rebate!!!

I'M having trouble with my Hot Matches 15 pages ..lol
i click on view and nothing so have given up trying ..
Hazelx

It's certainly taking GR time to sort things out.

Liz

Aaaaagh, Merlin, I cant straighten your picture, no matter how hard I try.

Huia.

And the bad news is They still have,nt sorted it out.Could,nt get on properly yesterday. :-S.**M**.

Don't know if this helps anybody but I've gained access to my tree using google chrome :-) :-)