General Chat

Can anyone tell me why i attached a copy of a travel record whilst the site was free but now i cant view it, thanks

Can anyone tell me why i attached a copy of a travel record whilst the site was free but now i cant view it, thanks

Can anyone tell me why i attached a copy of a travel record whilst the site was free but now i cant view it, thanks

Hi
I sent GR a message as when I clicked on hot matches they would'nt open,I could'nt send them a message the traditional way and can't open contacts updates. Have still not heard from them,hot matches have now "disappeared: and I have'nt had any matches for quite a while .

Joanne

Joanne, The matches you had were all ones you had discarded previously I think...and now they've sorted it they have become discarded again.

I had my first hot match email on Tuesday

All, the simple instruction to F5 because otherwise GR remembers the "essential site maintenance" works...still not the same colours as IE8...

Jude

deaply frustrated as unable to open my family tree. No reply from the GR support team either.

Ann

Ann I have given up and use google chrome to connect.

Emma x

Get everything through it on GR

Ann, Emma,

Have you tried using the F5 to refresh? It worked for me and I haven't had a problem since.

Alternatively, if you go to mini-tree home page and click to edit it will open your tree

Jude

Hi Jude,

I could view my tree but not message inbox and my threads,
never thought of F5 to refresh, thanks any way Jude.

Emma x

Apparently when the problems started and when launching tree you got the essential maintenance message it remembers that error until you refresh. As I say it worked for me

But I never had a problem with boards or messages just launching my tree

Jude