General Chat

Errol, excellent letter, be interesting to see what reply you get. However, by saying it is a chain pub and not naming it is a little unfair to all chain pubs some of which are very good.

I would also say that within the chains there are good and bad and it is down to the local manager.

Ann
Glos

If you don't get a satisfactory reply, report them to your local Health authority, who must by law check them out.
Surely the manager of this establishment should be taken to task over the disgusting state of the menus. I would have walked out on seeing the menus in this state, as I would be wondering if the tables are like this, what the hell's the kitchen like?
Having worked in the catering industry, I know the importance of first impressions, and we would have been torn to pieces if our menus or any other part of the restaurant was in a disgusting state.

Good on you for complaining, but you really have to do it at the time, or take photos of the offending item, so you later have some evidence.

Interesting to hear their reply.
x

Know the chain you are referring to...hmmm would imagine that they will take your complaint seriously...have pm'd you too

Colin if you know your beers then it is a chain run by the same company that brews Abbot ales but the pub in question is the opposite end of the county to you.
If you want a good recommendation and a day out PM me

Hi Errol,

Yes Tamworth and you are talking about two of my favourite subjects - food and pubs, so give me a clue

Have a look at:

http://www.pubsgalore.co.uk/countries/england/

Some good recommendations and if you visit a pub that doesnt live up to your expectations you can register and post your review and rating - we use it all the time to try and avoid the pubs that rely on freezers and mircowaves

Although I will not name them publicly Colin, no it isn't that one. If you tell me whereabouts in Staffordshire you are I will give you a clue (are you Tamworth direction?).

The problem with food pub chains is just because one has excellent food, hygiene and service doesn't mean they all will have.

Unfortunately, Claire is probably right. You'll most likely end up with a voucher for a free meal but nothing will be done about the pub itself, except maybe a slap on the wrist to keep the menus cleaner.

lol no problem Bob

Not the chain that begins with a W by any chance?

Colin I meant as a general term - fast food and beer.

sorry Errol...........thought it was a windup....

me culpa.......
Bob

From your description of your pub it sounds a little unfair on McDonalds. Its not always the chain pubs either I have eaten in some pretty uninspiring free houses as well

Ros, I only sent it today so won't expect a response for a while yet.
Claire, why do these places think that a free meal will recompense you for an appalling one?
It reminds me of a recent trip to a theme park. Daughter (then about 8), friend and mother got stuck right at the top of the rollercoaster ride when it broke down and were left for a considerable length of time looking straight down at the ground. As recompense they were presented with a free photo fridge magnet of them coming back down - complete with daughter screaming pmsl

Deanna, it is a chain of food pubs - I usually call them McDonalds with beer.

We had a family get together at a local chain eatery in January. Had been booked for ages for 10 people. We had to move tables twice. Then everything we ordered, the waiter said oh sorry we run out of that. So we all had something we didnt really like. When we complained the Manager, very apologetic said we didnt have to pay and all drinks were on the house. Fair enough but what a disaster of a night.

Did yah leave a tip?

I think it is a chain of catering outlets.. in pubs?
Ours is actually a nice place to eat... poeple make or break a place don't they?

Deanna X

I expect they'll send you a voucher for another meal

No ketchup, Bob lol

name and shame them , Errol

did you get a reply?
Ros xx