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i have unknown trojan

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ProfilePosted byOptionsPost Date

MrDaff

MrDaff Report 14 Feb 2008 12:59

Hi Errol... Puss is having some lunch and resting her hands a bit... she'll be back soon... I'll text her with that... it is taking her ages to get around the net at the mo, her screen keeps freezing. Meanwhile, she is switching off and will reboot to see if it makes a difference.

Love

Daff xxx

Ladylol Pusser Cat

Ladylol Pusser Cat Report 14 Feb 2008 13:11

hello im back thankyou daff youve been so patient with me
and thanks gentlemen too
why is it saying your files was infected , ive even tried a vclean by gris thingy, please let me know if this is a pain for you , whilst i really appreciate your help i understand you mayby busy xxx

Colin from Hampshire

Colin from Hampshire Report 14 Feb 2008 13:24

Hi Errol & Steve :):)

Sorry I had to rush off

Heres what I did initially.

Because Trojan was first mentioned I did the following :I

t looks as though you may have a bit of a spyware/ trojan that has stored itself in the Restore.

We will need to do a temporary switch off of restore itself to get at it though.

To do this you will need to do the following :

Method 2: Manual steps to turn off or turn on System Restore
Steps to turn off System Restore
1. Click Start, right-click My Computer, and then click Properties.
2. In the System Properties dialog box, click the System Restore tab.
3. Click to select the Turn off System Restore check box. Or, click to select the Turn off System Restore on all drives check box.
4. Click OK.
5. When you receive the following message, click Yes to confirm that you want to turn off System Restore:
You have chosen to turn off System Restore. If you continue, all existing restore points will be deleted, and you will not be able to track or undo changes to your computer.

Do you want to turn off System Restore?
After a few moments, the System Properties dialog box closes.


you will need to run some scans :when it is turned off.

The virus scanner you have, should be fully updated to the latest, then scan with it, see if it finds it and then delete.

Also run this program here

CC Cleaner available here

http://www.ccleaner.com/

Delete anything it finds

Hopefully this should clear things for you.

Once you have done that then turn back on restore and make a new restore point
you do this by doing the following

Steps to turn on System Restore
1. Click Start, right-click My Computer, and then click Properties.
2. In the System Properties dialog box, click the System Restore tab.
3. Click to clear the Turn off System Restore check box. Or, click the Turn off System Restore on all drives check box.
4. Click OK.

After a few moments, the System Properties dialog box closes.


Failing this and still getting the pop up/s I would have opted for a Cool Web Search

Trend Micro probably for the checks and

Using CW Shredder to see if it cleared it out .

http://us.trendmicro.com/us/products/personal/CWShredder/



Following a Hijack This log if possible.

Didnt want to scare Puss with the Hijack this logs etc.

Dont know what you think.


Hi Puss good to see you back online :):) Sorry for talking around you at the moment :):)


eRRolSheep

eRRolSheep Report 14 Feb 2008 13:25

It's not a pain at all.
The thing that says you are infected is actually a piece of malware (a nasty) itself. If you click on it, at best it will try to persuade you to pay for a piece of software you neither need nor want and at worst it will open the door to a host of nasties.

eRRolSheep

eRRolSheep Report 14 Feb 2008 13:31

An HJT log would be fantastic but I agree Colin, it may look a little daunting.

eRRolSheep

eRRolSheep Report 14 Feb 2008 13:42

I have to go out for a bit but will be back later.

Colin from Hampshire

Colin from Hampshire Report 14 Feb 2008 13:50

Catch you a little later Errol :):)

Im in and out and up and down myself today to lol

MrDaff

MrDaff Report 14 Feb 2008 13:52

You're welcome, hun..... text me if you want to do the same with Colin's suggestion?

Has re-booting helped at all?

Questions, questions!!!

Love

Daff xxx

Peipal

Peipal Report 14 Feb 2008 14:09

Colin i think a HJT may be the best way to sort this, at least it will give us a clue to whats going on and its easy to install and get a log report

MrDaff

MrDaff Report 14 Feb 2008 14:15

I feel like a spectator at a cricket match, lol..... not sure what the heck is going on, but the menfolk seem to, which is very comforting, lol!!!

Am not going to ask...... just watch, as I have learnt some useful stuff today, thank you, our own GR three Musketeers, lol!!

Love

Daff xxx

Colin from Hampshire

Colin from Hampshire Report 14 Feb 2008 14:25

Daff lol :):):)

Steve & Errol, I think were right a Hijack This log will hopefully pin point whats happening.

I will message Puss in a moment see if we can get one done to take a look at.


Happy to confer and see what we find between us :):)

MrDaff

MrDaff Report 14 Feb 2008 14:27

I'm happy here, Colin.... just watching the lovely men in their cricket whites... tea and cucumber sarnies coming up, lol.......

By the way.... which team is winning? lol

Love

Daff xxx

Colin from Hampshire

Colin from Hampshire Report 14 Feb 2008 14:29

lol Daff, its pretty even at the moment but we havent played the best yet :))

Ladylol Pusser Cat

Ladylol Pusser Cat Report 14 Feb 2008 14:31

im still here and its still bugging me thanks fred i tried it no luck

MrDaff

MrDaff Report 14 Feb 2008 14:37

*sits happily on the touchline handing out cucumber sarnies* ;~))

Love

Daff xxx

ps Puss.... we might find Dickie wandering around here.... they have an *out for a Duck* thingie in cricket, lol!

Seriously... if you want me to do what we did before, just ring.

xxxxxx

Peipal

Peipal Report 14 Feb 2008 14:46

lol Daff tis fun aint it

Colin dont forget if puss is using vista she needs V2 of hjt lolol

i forgot this morning with a chap hehe

Colin from Hampshire

Colin from Hampshire Report 14 Feb 2008 14:47

lol oh dear didnt think myself then lol

Colin from Hampshire

Colin from Hampshire Report 14 Feb 2008 14:50

phew lol

The site ive gone to is the one :):)

Why do I sometimes get an adrenaline flow when doing these lol

MrDaff

MrDaff Report 14 Feb 2008 14:52

I have Vista too, which is why I've offered Puss my help..... I can see the same on the board as she should see.... and of course the info would help me understand mine as well.....

~~~~~~waves~~~~ to the home team as they go out to field

Love

Daff xxxx

Maryanna

Maryanna Report 14 Feb 2008 14:55

Hi guys hope you don't mind me joining in. Have been reading various threads over the last few days with interest.
We had this problem a couple of weeks ago. Every few mins we would get a big advert pop up mostly for Dell computers and Beat the Quote and occasionally Bingo.
My husband kept cleaning out the files, but every time we switched the computer back on they would start up again.
They were being flagged up by Norton as a Trojan virus. I don't know very much about the ins and outs but it was attaching itself to tracking cookies. In the end the pop ups were almost permenantly on the screen and driving my husband loopy.
He ended up wiping Windows off completely and re-installing it. Which if I understood more is probably what you are saying to do !
We also installed AVG as well as the Norton, and fingers crossed, no more problems since Sunday, although I am constantly being informed that AVG has dealt with a threat. It seems to be that they are trying to sell anti spyware stuff, as before I kept being told I had a virus and to click on that button to clear it, luckily I was too wary to.
Anybody got any idea how this has got into the system, I see some noble gents have been trying to sort things out, could have done with you myself, if hubby hadn't banned me from the computer whilst he sorted things out. Good luck eveyone, hope I havn't confused anyone any further. !!!!