Genealogy Chat

Top tip - using the Genes Reunited community

Welcome to the Genes Reunited community boards!

  • The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
  • You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
  • And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
  • The Genes community will go out of their way to help you, so don’t be shy about asking for help.

Quick Search

Single word search

Icons

  • New posts
  • No new posts
  • Thread closed
  • Stickied, new posts
  • Stickied, no new posts

1837 online certificates

ProfilePosted byOptionsPost Date

AnninGlos

AnninGlos Report 30 Jul 2003 21:37

Problem solved. Although it wasn't the Firewall, it was Norton security. When I disabled it I was able to acces the payment part and send for certs OK. Ann Glos

AnninGlos

AnninGlos Report 30 Jul 2003 20:18

Thanks but disabling the firewall didn't help I have tried that. I wondered if it was because I was doing it at 5.30pm, maybe something happened later on in the day. Ann Glos

mab

mab Report 30 Jul 2003 18:42

Ann, I also had to take all the security settings from my firewall to pay (for cookies & advertising in my case), Marian

David_Vickers

David_Vickers Report 30 Jul 2003 18:15

Ann, I had the same problem recently and found that my firewall was causing the problem. I changed the firewall settings, but that didn't help. If you use a firewall, you might find it easier to disable it immediately before hitting the check-out button, and then re-enabling it after you have completed the check-out process. I have had no problems with ordering certificates on the the site today Good luck David Vickers

AnninGlos

AnninGlos Report 30 Jul 2003 17:46

Has anyone else had trouble getting the checkout button to work today? I have just spent half an hour trying to order a certificate. It goes OK until you come to check out then it just goes in a loop so you can't add credit card details. I have managed before OK but am I doing something wrong today? Ann Glos