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Top tip - using the Genes Reunited community

Welcome to the Genes Reunited community boards!

The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
The Genes community will go out of their way to help you, so don’t be shy about asking for help.

Welcome to the Genes Reunited community boards!

The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
The Genes community will go out of their way to help you, so don’t be shy about asking for help.

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Profile	Posted by	Options	Post Date
Member Since: August 2003 Posts: 27 Send Message	Tracy	Report	27 Sep 2003 00:45
Member Since: August 2003 Posts: 27 Send Message	I'm pretty new to all this, for the last 4 hours I've been trying to install the British Isles Vital Records Index, but it keeps coming up ; COMPONENT ' FOLIO OBJECTS.OCX' OR ONE OF ITS DEPENDENCIES NOT CORRECTLY REGISTERED:A FILE IS MISSING OR INVALID.Does anyone know what this means? Tracy.
Member Since: June 2003 Posts: 2,364 Send Message	Carol	Report	27 Sep 2003 01:00
Member Since: June 2003 Posts: 2,364 Send Message	Hi Tracey, not much of a techie, but I think the viewer cd has to go in first. If you have already done this, then try rebooting your machine. As my husband says, when in doubt, reboot. It might just work.
Member Since: August 2003 Posts: 27 Send Message	Tracy	Report	27 Sep 2003 01:55
Member Since: August 2003 Posts: 27 Send Message	Carol, Thanks,but didn't work, Tracy.
Member Since: May 2003 Posts: 0 Send Message	Crista	Report	27 Sep 2003 04:42
Member Since: May 2003 Posts: 0 Send Message	Tracy, I don't have the CDs yet but it it possible to uninstall the viewer and then reinstall it? Also, what system are you running? To unistall and reinstall: Complete the following steps: Remove each resource file from the viewer menu. 1. Open the Resource File Viewer by clicking Start, then Programs, then Family History, and then Resource File Viewer. 2. Click one of the resource file names. 3. Press Delete. 4. Answer yes to the question that appears. Repeat this process for each resource file on the viewer menu. When you have finished deleting resource files from the viewer menu, the only thing that should remain on the menu is Click here to add a Resource File to this list. Uninstall Resource File Viewer 2.0. 1. Click Start, then Programs, then Family History, and then Resource File Viewer - uninstall. 2. Double-click My Computer, then C: drive, and then Program Files. 3. Right-click RFViewer and choose Delete. 4. Restart the computer. Reinstall Resource File Viewer 2.0 and add resource files to the viewer menu. 1. Disable any background programs that may be running, such as virus checkers, using one of the following options: a. Right-click the small icons next to the time display. From the list of options, select Disable. b. Press Ctrl + Alt + Del, click the program name, and then click End Task. 2. Install Resource File Viewer 2.0 a. Insert the Resource File Viewer 2.0 disc into the drive. b. Click Start, then Run. c. Type the letter for your CD-ROM drive, followed by a colon and setup.exe. (For example, E:setup.exe.) d. Click OK. e. Follow the instructions on the screen. 3. Add resource files to the viewer menu by clicking Start, then Programs, then Family History, then Resource File Viewer, and then Click here to add a Resource File to this list. Crista
Member Since: November 2002 Posts: 130 Send Message	Sally-Anne	Report	27 Sep 2003 14:38
	Have you managed to get it sorted yet Tracey? Sally, Coventry
Member Since: August 2003 Posts: 27 Send Message	Tracy	Report	28 Sep 2003 21:01
Member Since: August 2003 Posts: 27 Send Message	Hi all, Thanks for all you suggestions and help, unfortunately I still haven't manage to correct the problem, I'm going to try the discs in another computer and see what happens, if they don't work it must be a software problem and I'll get in touch with the supplier. thanks again, Tracy.
Member Since: May 2003 Posts: 0 Send Message	Crista	Report	28 Sep 2003 21:26
Member Since: May 2003 Posts: 0 Send Message	Tracy, There's some online support available at http://productsupport.familysearch.org/supportroot/eng/frameset_products.asp Crista
Member Since: March 2003 Posts: 190 Send Message	Badger Bill, Worthing	Report	29 Sep 2003 20:56
Member Since: March 2003 Posts: 190 Send Message	Hi Tracy Most of the tech help should get you going, so no need to repeat. Try this:- Clean the CD! Wipe gently with a lint free cloth from the centre outwards [not round and round]. Might sound silly, but even a fingermark or speck of dirt can sometimes be the cause of "error - unable to read" or similar. Badger Bill, Worthing

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