Genealogy Chat

just a little tip for anyone with wanadoo, dont pay the premium rate for their techincal help. I have done before, but last time I rang up and told them I wanted to cancel my services because I was having problems and wasnt prepared to pay the 50p per min charge for customer service, so they gave me a cheaper number to ring and a password to use when I got through to operator. Linda

I had to ring up Virgin (the ISP I'm using at the moment) to get a MAC code, something Talk Talk need for the transfer to happen. The Virgin bloke actually said 'can I ask who you're moving to? No, don't bother, I guess it's Talk Talk' He reckons they are losing hundreds of customers per day to them, so I reckon some of the other ISPs will come up with a similar (or even better?) deal shortly.

John, its amazing isnt it I do seem to be good at flogging FTM, ancestry subs and now talk talk. I could never be a salesperson if I didnt believe in the product, but when I do, I m really enthusiastic! Perhaps I should contact ancestry see if they could give me a part time job! Well re talk talk so far I am more than pleased - I was very concerned that they would be overloaded because of the number of people who would jump on the bandwagon - as I said I got on the first day as I was already looking around. If you havent got broadband John, you will be amazed how fast it is - it really makes such a difference to you. You would get all national calls free to anyone - so that may be a bonus for you. However wanadoo have upset me in last couple of months - 1. by making a mistake and not deducting my monthly direct debit and THEN phoning me three times in an evening from their debtors agency!! They had I found done this to hundreds of people. I did complain strongly and they refunded a months money as compensation but to be honest Id rather nothave snotty little clerks disturbing my evening saying I was in debt and then not believing me after I rang customer service sorted it and told them it was wanadoos mistake. They virtually calle dme a liar. Then the day before I swopped to talk talk I spent 6 hours on premium lines trying to find out why wanadoo wasnt recognising my password and having been told varying reasons - i.e. I was again a debtor !!! , that I was typing it wrong (after 3 years?) that my system must have been hacked into, that my puter was duff, that it was a corruption of my windows - reload the lot - (another hour of my life wasted) - that someone had changed my name and password (I must have spent £30 that day on their technical line) one on the ball chap there said, Oh, its just our servers are overloaded, add these letters to your user name and you will be directed to one that is able to cope. So that well and truly made up my mind and I went online with talk talk next day. As I say up to now its brilliant, much faster than wanadoo and they promise an upgrade to 8 mg when available. I am just praying they have the servers they will need to cope with it all. BTW, I was concerned about changing my line from BT to talk talk but when I spoke to them they explained that though we will be paying talk talk for the line rental, talk talk are actually paying BT and BT will be our point of contact if there is a problem with the line. You can also choose to keep your 1571 free voice mail. You do need to have been with your old server for the contract period you signed up for (1 year with wanadoo) and you do commit to 18 months contract with talk talk. There is also a one off connection charge of £29 but if you are saving, like me £264 a year, then that is peanuts. The modem and equipment is sent out to you free and all I did was unplug my old modem (I dont doubt wanadoo will ask for all their bits back) and plug in the new talk talk one. I didnt fiddle with the phone line or the filters as wanadoo can have the talk talk ones if they are going to be petty.

I tried to swap over, but it isn't available in my area boo hoo! Lynda

I've got in on the £21 pound deal. I got the phone switched over last week, BB should be another week. Everyone at work is waiting for me to let them know if the BB is any good then they are going for it too. Someone at work signed up last week and was told August would be when they could switch as Talk Talk had been inundated with applications.

Hi Heather, Have you ever thought of becoming a saleswoman? :) I have seen the adverts for the Talk Talk package for combined phone, internet packages, but I never make any calls outside the UK, i'm not really too bothered about broadband to be honest, but wondered if it was worth switching anyway. All the best John

Seeing as everyone rushed to help this poor old dear during her panic this morning, just a tip guys, I have changed over to talk talk broadband. I was paying £33 a month to wanadoo for the highest download for sons gaming stuff plus £11 to BT for line rental plus £9 to talk talk for my calls - all national 24/7 to anyone. (Total of £53 a month). I have now taken the International option 3 which gives free calls to anyone in I think 37 countries including US and Aus plus all my national calls and my broadband and my line rental for a total of £31 a month. (This will reduce by a tenner as soon as my exchange is sorted). They only have one download option which is more than the extra download I was paying for with wanadoo. My eldest son has actually got the same deal for £21 as he lives in a city where talk talk have already converted his local exchange (70% of UK) and so he gets his broadband for absolutely nothing. I have to pay a tenner a month til my country exchange is converted which they reckon will be about 6 months then I get the broadband free too. I jumped on the bandwagon the first day they announced the offer and it took 3 weeks for it all to change over - no break in any of my services, smoothly. It is promising to change the current 2.2 speed up to 8 free of charge as/when my local exchange can do it. Son has only signed up yesterday, says his phone calls and line changeover is promised for 3 weeks but his broadband wont changeover for 8 weeks. He will just carry on using his wanadoo til he gets the free talk talk. The phone deal is very handy for him as he often calls europe and US.

Just think about it guys - see below: