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Help! Does Genes Reunited archive family trees?

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Jackie22

Jackie22 Report 15 Jun 2020 23:44

Thank you all. I’ll keep you all posted.All the info is still there, just not
On my tree. Just a pain putting it all back in again.
Hopefully Genes Support will help me.

malyon

malyon Report 15 Jun 2020 21:40

we could help find them again if you dont get them back

Jackie22

Jackie22 Report 15 Jun 2020 19:23

Thanks everyone. I have contacted Genes Support. ErikaH it was my own fault as it warned me there was ‘a child’ attached but then removed parents and grandparents before it. Hopefully Genes Support will sort me out.

ErikaH

ErikaH Report 15 Jun 2020 19:19

Not sure how that could have happened, as one can normally only delete one person at a time, and then only if he/she is not connected to more than one other person

greyghost

greyghost Report 15 Jun 2020 17:05

Try contacting - [email protected]

They should answer within a few working days ie M-F, but may be longer with current situation.

Jackie22

Jackie22 Report 15 Jun 2020 16:57

I can see them all on a list of my whole family but they’ve disappeared from my tree.

Jackie22

Jackie22 Report 15 Jun 2020 16:52

Is it possible to retrieve something I’ve deleted from my amily tree? Trying to amend an error I’ve deleted my grandfather and lost a huge part of his family tree! I’m gutted.