Genealogy Chat

". I have requested support but I may also seek compensation for the loss."


Better check the terms and conditions first:

"We do not accept any liability for:

any damage to your computer, any software or for any loss of data that results from your use of the Genes Reunited Service;"

"Our liability to you for any loss or damage in connection with these Terms shall be limited to the greater of:

(a) the Standard Membership fee where you are a fully paid Standard Member;
(b) the Gold Membership fee where you are a fully paid Gold Member;
(c)the Platinum Membership fee where you are a fully paid Platinum Member; or
(d) the sums paid by you to us under these Terms during the 12 months prior to the date when liability arises."

For a more detailed and leisurely read...

http://www.genesreunited.co.uk/contents/legaltermsandconditions

If you are referring to Ancestry, give them a ring. It's free from the UK
"Need Help? Call 0800 404 9723"

Did you let your subscription lapse? If so, the records you attached will be hidden. You still ought to be able to see the timeline on the relatives profile page, with the outline details listed.

Ah! Re-read your post. You are referring to GR. Try turning the compatibility on/off. There were reported problems some time ago, some of them traced back to an upgrade of one version of IE to another.
Documents will be found in your Keepsafe - again, if you used credits to attach them, or a Platinum membership, they might have disappeared if you are now on a lower sub package. Images bought with credits have a short shelf life unless you download them to your computer.

Email [email protected]

Very unimpressed - haven't logged in to GR for a while and now all my family data has disappeared. As I have been a member for 10 years, there were a significant number of connections, now apparently all lost. I have requested support but I may also seek compensation for the loss. :-(

I have switched my old search back on and it looks just like it always has. I like the new image viewer and have been using it a while.

It seems to have been reported at about 3 o'clock which is within a couple of minutes of Mr Magoo's Paddy joke being reported.

Gins


check with Chris


it seems someone RR'd your OP, but it reappeared less than 30 minutes later :-D

So, did someone RR my OP? Ive been at work all day, better things to do!

It is the Old Image Viewer option that is being withdrawn on May 31. I have now edited my previous post.

I have only ever used the new search on ancestry...but it was nothing like it is now.

Just been looking for two family marriages from the 1940s and 50s put in the correct names for bride and groom...neither came up on ancestry?? had to find them on FMP instead

There seems to be some confusion re what might be withdrawn on the 31st May. Is it the image Viewer or the Old Search option?

As far as what supposed to have happened on the 15th May I haven't seen it yet, and I use the site almost daily.

Perhaps someone could explain the steps which give rise to the new 'look and feel' message, as I can't find it.

Thank you GR

I hope you told off who sent it for review - a warning perhaps

Can't believe this is starting again!
A perfectly reasonable OP.

http://www.genesreunited.co.za/boards/board/genealogy_chat/thread/1322680?d=desc
Clarification from GR staff regarding referring to Ancestry or other sites when using these boards

Looks as though someone doesn't know that we are allowed to mention the word 'Ancestry' as long as we don't criticise GR in the process.

Maybe it should be put in large print somewhere?

Half wit trawling the boards again then :-D

Why has this been RR,d ??
Genes have said they have no objection to other sites being named as long as Genes arent unfavorable being compared to the site.

OK Who did it?

Gins? It's your age dear one. You just can't accept change - it happens with older folk so I'm told.... :-D


I've just had a look and it's a bit different but okay by me. Some of us actually need a Janet and John version remember....... ;-)


As with changes on here, you will have forgotten all about it in a few weeks' time and just accept it as normal.

Now off you go, and do some work.


:-D

Thanks Gai, I thought I had seen 31 May somewhere.

How strange - At the moment Anc with me appears unchanged. I can switch easily between the new and old search. Oh well fingers crossed that it continues

Kay