Genealogy Chat

One of my posts was one of those RR'd on that thread on Living Relatives mentioned by Jax in her post at 15:48.

That post was noted as under review from sometime late on Saturday evening May 18 until some time this afternoon ................ I received an email from GR regarding it that was sent shortly after 4 pm UK time

I do not believe that the post transgressed any T&Cs, because everything in it was factual ............. but this is what I was told ..................

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" ....... we feel it breaches the following message board guideline:

3. Your general conduct

Please do not post anything might appear intimidating to other Members.

Please do not communicate material that deviates from the topic of the message board thread - start a new topic if you'd like to.

Continuing to create content of this nature may result in your eventual removal from the site.

We thank you in anticipation of your co-operation and adherence to the terms of your Genes Reunited membership"

--------------

This email also provided the text for the post in question.


I received another email about 90 minutes later, which did not contain the text of the post, but said I had transgressed the same T&C rule ............


I can only hope that the second email is for the same "transgression".

Just a thought. When a post is removed would it be possible to replace it with a reason for example:-

post removed because it breached item 5 of the T & C's

At least then we can have a look and see in a bid to understand why a particular post is removed. Then perhaps we can all learn by mistakes of others instead of being left to repeat the offense.

I would love to know what reason was given as to why the posts were removed....I saw nothing wrong with them

Maybe they did'nt come accross as friendly enough????

Someone goes on to Genes FB page and slags a members comment off on a thread...naming her

She then makes a comment about hearing about this....post rr'd and removed

:-S :-S :-S

I am wondering who was asked for the 2nd opinion

Does it really take several days simply to get a second opinion?

Hi Jax and GlitterBaby,

Sometimes there is a delay because the customer support team are getting a second opinion from another member of staff.
This thread is being looked at.

Thanks
Natasha

Oh I think another question is coming

So how come some posts/threads sent for review are dealt with in under 2 hours and others take days

The Opening post on this thread was rr'd Sunday and re-instated today

http://www.genesreunited.co.uk/boards/board/living_relatives/thread/1324853?page=0

There are six or seven posts on this thread that are still under review some from the 17th are you going to do anything about them?

Complete and utter waste of time.

Obviously there must be a big alarm go off when I send anything to the Team or post on here

Nothing ever gets a proper answer !!!!!!!!!

Thanks Natasha,

I did receive Estelle's email this morning and hopefully GR can remove the advertising asap.


Gai

Hi GlitterBaby, Your first message wasn't answered because I didn't think it warranted a response, I have now replied to your second message.

Gai – I’ve spoken to Estelle and she replied to your email this morning.

Thanks
Natasha

"You should feel free to PM me and I will do my best to answer your questions and queries when I can but please be patient as I will be fitting this role around other work I have. "

My patience has run out !!!!!!

Two messages sent on 10th and 11th May remain unanswered but have been opened. Messages sent by other members, concerning the same subject, are also unanswered.

If the Support Team and you do not answer questions then who do we turn to?

Can I suggest you add this to "My Watched Threads" as you have obviously lost track of this thread.

It may not matter to you IGP

But some posters who are new to the boards, get a bit upset when their duplicate posts are reported.

I would imagine the person who reported it, was one that likes to follow the guidelines to a tee...normally getting it wrong

It depends how seriously Genes take it. I would assume that they see it is a simple duplicate and delete it without any penalty on the poster.

Ideally some software could detect duplicates and delete them automatically.

What often happens is that someone answers one post and someone replies to the other saying "duplicate post please delete". That puts the duplicate at the top of the list and then someone else answers the duplicate which causes confusion. The OP very rarely deletes the duplicate.

It would make sense for whoever indicates a duplicate post to nudge up the original so that it leapfrogs the duplicate.

As stated 8th May or thereabouts, this thread is a waste of time !!!!!!

If someone has reported a duplicate thread, so what.

IT DOESN'T MATTER.

There are more important things in life.

When are the Team going to take action against the idiot member who delights in sending duplicate threads for review.

This means that the poster can not delete their own thread when they realise it has gone on the boards twice.

It has happened to a lot of members by accident because of problems with this site.

Hi Natasha,

When you see this can you check with Estelle as to whether she received my email.

Ancestry ads are again appearing on the GR site and I have sent her the screen shot.

thanks
Gai

Another question the GR Team will not answer

Has any action been taken against any member(s) that were responsible for malicious reporting of threads ?

Oh well no job offer received :-P

But the Team are still not answering questions. Is it because they have their hands tied and are told not to answer certain questions from certain members.

Questions are not dreamt up to test the Team they are genuine questions that need answering.

That will not get answered either

Their are still posts on threads that have NOT been dealt with whilst others on the SAME threads that have,

Why are the team removing or reinstating posts in that manner we where led to believe that the team read ALL the thread when a post is sent for review,

This is clearly not the case

Also I would like MY thread that has IMO been maliciously reported looking at

http://www.genesreunited.co.uk/boards/board/suggestions/thread/1324416

Roy

As I have a reply on the thread in my link and note other concerns have been answered my post on this thread need no further action,

Thank you Natasha

Woud love to know which queries were dealt with over the weekend as clearly the Team were not dealing with posts sent for review.