Genealogy Chat

Hey yes control and F5 worked at the point where you click on the awkward file which seems to vary from person to person, Ann

No I cannot get onto 'Search Records' and I get that 'maintenance' message and 'will be available shortly' - I too thought it was just me. But I do use Google Chrome, Ann

if it helps this is a reply i had from genes when i e-mailed them

I am sorry to hear of your continued problems logging in to and accessing the site.

If you are trying to go to www.genesreunited.co.uk or any of our other sites (.com, .com.au, .co.nz, .co.za), and see a page which starts "Sorry, the site is down for maintenance...", then can I suggest you hit CTRL+F5 to force a full page refresh. If you are still seeing the "Sorry" page it has now been altered to show the current date and time. If you cannot see this then your browser has a cached the page, and you should at this point clear your cache.Here are some websites to help you clear your cache:

http://www.wikihow.com/Clear-Your-Browser's-Cache

http://help.typepad.com/clear-browser-cookies-cache.html

We have also created a page where you can re-set your cookies. This will remove any 'bad' cookies that your PC had stored. When you re-set your cookies you will have to log in again but this should stop any further problems. Please click on this link:

http://www.genesreunited.co.uk/static/ResetCookies.aspx?Tested=Y

I emailed support last night, had a prompt response with a suggestion of how to solve this morning. That did not work so emailed back, another prompt response with another suggestion which worked

How it worked for me:

signed out of GR (something I never do!) & closed firefox browser

used ccleaner to clear the cache (just clearing cookies did not work).

reopened and signed in to Gr - now working as normal

You are welcome.

Ken

You are a genius :-D

Pressing just F5 worked for me.

Thank you so so much

Chris

If you are still getting the message about maintenance then while it is displayed press F5. If that doesn't work try CTRL F5 (together).

I have emailed support however I am not holding my breath with regards to obtaining more than the usual 'We will pass it to our team' :-|

Chris

Still locked out of 'Find Ancestors' :-|

I was hoping itwould have cleared overnight and have just logged in for the first time today.

Chris

Same here wisechild, have deleted cookies but it's still the same...Why should we mess about with our pc's when it's not us with the prob...It was fine until they did maintenance yesterday!!!! :-S

Think I preferred the error message.
Still only able to acess Genealogy chat, My Threads & Living Relatives.
No response whatever on the other threads.
Have logged in & out by every means available & now I feel dizzy.
Giving up.

I still cant get onto general chat...The other boards are ok....Even if you use IE you should still be able to access the site...This reminds me of the probs we had not so long back....

Jules x

Hi Reggie,
don't know how to install those but I can now get in using an old bookmarked page
don't understand any of this
sorry and thank you
maddie

They are Internet Browsers

Google Chrome (not goggle)

IE is Internet Explorer (Windows)

I use both - and can access all boards

can't get onto find ancesters and geneolgy chat at all
I use firefox but what is goggle chrome and IE
sorry to sound stupid
maddie

Well I use IE and haven't had a problem.

Have just changed to Google Chrome and everything is now working.Just got to work out how to use it.

It seems some people still having trouble who use Internet Explorer . I changed to Google Chrome some time ago cos IE was so slow and not loading etc.

Clearing cookies and browsing history worked OK but then I,m not on IE now :-(

There wasn't a warning of scheduled maintenance because there wasn't any. The error message gave wrong information. See Announcements.

Same here.
have been wonderingsince yesterday afternoon how long "very shortly" was likely to be & why there was no prior notice of essential maintenance.
Can't get either Ancestors nor General Chat.
Haven't tried the others yet.
I'm using Firefox.