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Should GR be embarrassed?

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ProfilePosted byOptionsPost Date

JerryH

JerryH Report 31 Dec 2011 08:24

I think IPG is correct.

Can't find it at the moment but I am sure Phil confirmed that the databases are GR.s own copies.

Not sure how often they are updated though.

I do know of a sase on one other well known site where the database was actually 9 months out of date before it was updated, but that was a few years ago.

I did find a reference from Phil that they will be instigating an On site Corrections Notification System "soon" , but until then to send corrections to Customer Support

Jeremy
.

Researching:
Photo is of my Great Grandfather Abraham

SylviaInCanada

SylviaInCanada Report 31 Dec 2011 06:45

TBH

I did not think that GR had done any of their own transcribing of any records carried on this site.

I thought that they had made arrangements with other sites to allow access to them ......... with FMP now being the main site for that as they are in the same stable of companies with BrightSolid.



sylvia

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

Joy

Joy Report 30 Dec 2011 12:52

Thank you, genes reunited, for responding :-)

InspectorGreenPen

InspectorGreenPen Report 30 Dec 2011 12:18

Shirley,

GR DO host their own records, it is just that they have been sourced from third party suppliers.

They will also make corrections to the search indices (which in the case of FMP sourced records are also passed over to their database managers) provided the case for making the change can be proven.

However there is currently no 'formal' mechanism for reporting errors via the system, other than my email that is, so the process is completely manual.

Genes

Genes Advisor Report 30 Dec 2011 12:15

Hi,

Just to let you know I have contacted the Support Team in regards to this and they are looking into it.

We are sorry for the delay, but you will be contacted soon.

Many thanks

Blue_Fisherman

Blue_Fisherman Report 30 Dec 2011 12:14

The first person I spoke to at Genes Reunited told me their transcribers had made an error. (each of the ancestry organisations pay for their own transcriptions from official records) . My father is listed correctly in BMD at GRO and all other ancestry sites. GR just haven't done what they twice told me they would do.

Blue_Fisherman

Blue_Fisherman Report 30 Dec 2011 12:13

The first person I spoke to at Genes Reunited told me their transcribers had made an error. (each of the ancestry organisations pay for their own transcriptions from official records) . My father is listed correctly in BMD at GRO and all other ancestry sites. GR just haven't done what they twice told me they would do.

Shirley~I,m getting the hang of it

Shirley~I,m getting the hang of it Report 30 Dec 2011 12:04

Genes dont actually hold records so cant see how they do any corrections , have you found him on any other BMD site to see how he is recorded

Researching:
Surname Fahse. Germany. Essex .South East London My avatar is one of our wedding photos of 1957

InspectorGreenPen

InspectorGreenPen Report 30 Dec 2011 12:02

What records are you referring to? BMD indexes, or something else? Can you be certain that it is the transcription that is wrong, not the original?

My own marriage entry is incorrect at the GRO and therefore does not appear in any search, although technically speaking it has been transcribed correctly.

Blue_Fisherman

Blue_Fisherman Report 30 Dec 2011 11:48

I ask this because when they promised (twice now, and they still haven't done what they said they would do), I'm not sure where I should go to get my issue resolved.

My Father is incorrectly transcribed on the Genes Reunited records table.

GR staff told me this when I contacted them to say I could not find his birth record. They have him from details I provided but GR Transcribers have him listed as Edward instead of Edwin and promised me it would be corrected but could take up to 3 months. After 5 months I checked again and it is still incorrect so I contacted them again and once more I was promised it would be corrected. So, even now after several more months, does anyone know how I can get them to respond to their own promises. Perhaps it'sjust more important to me than to them. Has anyone else had the same difficulty

From a Platinum Member who expected more. :-(

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