Genealogy Chat

Also remember that, as a result of lobbying from members, GR initiated a change last December so that POB as well as DOB would be matched in future.

The process only take 100 of your names to check each time - if there are none to match in that 100, then you won't get any new ones.

The reality is that you will no longer get HotMatches 'thick and fast' in practice the opposite will happen and in future they will become somewhat of a rarity.....!

Still haven´t had any Hotmatches since December apart from the ones I have been told by Genes have arrived, but which don´t exist.

STILL WAITING FOR HOT MATCHES

As i have said I have over a thousand names on my tree and have added about a hundred names this past few months and still no hot matches
What is going on I would have got pages before I know genes have changed things but even so at least a dozen just so I know things are on the up would be great

Living in hopes Carol :-0

Thanks for your advice Philmoir and for unlocking this thread

Hopfully those hot matches will come in thick and fast soon

We have applied two fixes, one last week and one today that should resolve the displaying of hot matches in your account. Please refer to this thread for details.

http://www.genesreunited.co.uk/boards.page/board/suggestions/thread/1272412

I am locking this thread as this issue has been resolved.

Thought you'd like to know that all my hot maches which would not discard are now resting in the discarded hot matches pot. I have no hot matches and the message is there that GR will look for them again in the fullness of time.

I did not try to click on any of the discarded hot matches to see they would open.

Ah ha, well done GR. If I click on a discarded hot match I can look at what it was. I chose to discard them so the system has just obeyed my wishes. It might be that the problem is fixed.

all my new hot matches vanished I can now access the old ones but today I find I am loosing pages,lol.

Had 15 pages which I couldn´t open.
Looked again over the weekend & I was down to 1 page.
Had an e mail from Genes yesterday to say my "Super Hot Matches" had arrived.
Took a look & nothing new.
Have now had no hot matches since Christmas.

after reading this, thought i would check mine, i used to have 45 pages of hotmatches because i kept them all, especially the ones with place unknown now i only have 15 pages.. :-S :-(

Huray Huray or so I thouight recieved an email from genes hot matches were in thought yesss went on genes to be yet again disapointed to find I didn't have any

just been onto genes YET AGAIN re HOT MATCHES

Has anyone one out there had any this year because I haven't except the ones I recieved last week which of course I cann't look at

Great to hear from you Carol

;-)

You know the old saying If it's not broke don't try to fix it

Nearly every time genes try to change something for the better they seem to make it worse

I cant remember a time when there wasn't a problem of some kind with hotmatches

Come on GR, sort it out please :-0


Marion

Ditto :-S

I too have 15 pages and nothing happens if I click on things. The first entry apparently has 130!!! matches.

The last lot of Hot Matches was 2 pages, all of the same name. Some were mine, with known contacts, but most were in the wrong part of the country.

I hope GR can reinstate it as it was because I had a few waiting to be contacted, but that's probably wishful thinking.

same here have 15 pages but cannot open any or disgard any ,,

Having reported it to [email protected], I am thanked for reporting it and advised that the technical team is aware of the problem and is working on implementing a solution.
I hope that all members that cannot view matches nor discard them will report this issue.

An extra 12 Pages of Hot Matches

Cannot view any of them!!!!!

Thankyou Norma

I have emailed several times this year re hot matches as I wasn't getting any and was told the new system they were working on would be for the better ha ha

I think like you genes was better a few years ago

On our trees at the top of the screen where it tells you how many people you had on your tree it also told you how many surnames you had NOT NOW THOUGH

Lots of little things that made it eaiser for us we have now lost

Carol

Hi all
I have just sent an email to Genereunited support re the problems with the "Hot Matches" explaining the problems but I have also said that a lot of Genes members are getting fed up with all the problems and that things seemed to work better with the previous owners.
Will let you all know what sort of response iIget from them!!!
Best wishes
Norma