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Findmypast?

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ProfilePosted byOptionsPost Date

GlitterBaby

GlitterBaby Report 16 May 2011 19:09

I did email about the problem and got a reply this afternoon

"Thank you for taking the time to bring this to our attention and please accept our sincere apologies for any inconvenience that was caused by this problem.

This issue has now been resolved and will work correctly if you would like to try again."

Researching:
PLEASE DO NOT: send me information concerning your thread on the board as it should be posted on your request where all members can see it. PLEASE DO NOT: ask me for help with lookups as they should be placed on the boards to get the best possible result. PLEASE DO NOT: open your tree just because I have posted information on your thread as I will not be related. THANK YOU. Researching Carter, Cass and Walker in England. Researching Caven, McKill, Sutherland and Will in Scotland.

PricklyHolly

PricklyHolly Report 16 May 2011 10:22

Thankyou for that Sue.........its seems people are experiencing all sorts of similar problems with these sites.

Researching:
"If I don't see you through the week.........I will see you through the window". :o))

Sue In Yorkshire.

Sue In Yorkshire. Report 16 May 2011 09:01

Latest answer on FMP ....

Findmypast.co.uk
search with the experts Website is unavailable
Don't worry, we're aware of the problem and our team is working hard to fix it

We're very sorry if this causes you any inconvenience.

We're confident we can fix this quickly, but if you need help straight away, please contact our friendly customer support team:

Email:
[email protected]

Telephone:
UK: 020 3326 6300
International: +44 20 3326 6300


Thank you for your patience.

Paul Yates
Head of Findmypast

Sue In Yorkshire.

Sue In Yorkshire. Report 16 May 2011 08:52

Had all the problems you have had yesterday BUT it's still like it this morning,,
I will certainly be asking for a refund on my yearly subscription..

Jean

Jean Report 15 May 2011 22:35

I feel better now, thought it was me or computer, hope they get it sorted soon

PricklyHolly

PricklyHolly Report 15 May 2011 18:47

What a frustrating mess!!

Researching:
"If I don't see you through the week.........I will see you through the window". :o))

Shirley~I,m getting the hang of it

Shirley~I,m getting the hang of it Report 15 May 2011 18:40

Just been trying to access Overseas deaths lets you put the search info in then get a message to say cant be done ,try again or contact us and tell us what you were doing ,
Cant be bothered , will leave it for now

Researching:
Surname Fahse. Germany. Essex .South East London My avatar is one of our wedding photos of 1957

Nickydownsouth

Nickydownsouth Report 15 May 2011 18:29

FMP have been having a few problems lately.....they were down for hours last Saturday...


We`ll be wanting a refund on the subs if it keeps playing up!!

hope they get it sorted soon .....


Nicky

Researching:
Furniss/Furness in Lancashire,Critchett in Devon and London, Keemish/Camish/ Kemish from Hampshire then Cambridge, Copper and Godden in Kent, Spink/Spynk in Norfolk and Cambridge

PricklyHolly

PricklyHolly Report 15 May 2011 18:02

I was unable to search on Findmypast and Familyseach yesterday..........somethings going on!!

Researching:
"If I don't see you through the week.........I will see you through the window". :o))

PricklyHolly

PricklyHolly Report 15 May 2011 16:25

Ohh, i am pleased about that Elizabeth. Anyone need a look up?? lol :D

Researching:
"If I don't see you through the week.........I will see you through the window". :o))

Elizabeth

Elizabeth Report 15 May 2011 15:51

Thanks PricklyHolly,I'd been having same problem but your method has worked for me.

Liz.

KathleenBell

KathleenBell Report 15 May 2011 15:45

Same for me. The census is working but BMD's bring up an Error Message.

Kath. x

K

K Report 15 May 2011 15:36

The 1911 search is working well for me but a main home page search results in an error message

Researching:
Anstee/Bucks; Russell/London; Durose; Pease/North Yorks; Kelly/IoM

GlitterBaby

GlitterBaby Report 15 May 2011 15:10

Had one last night that came up on searches but when trying to view info got thrown off site.

No it shows no results for that same search.

GB

Researching:
PLEASE DO NOT: send me information concerning your thread on the board as it should be posted on your request where all members can see it. PLEASE DO NOT: ask me for help with lookups as they should be placed on the boards to get the best possible result. PLEASE DO NOT: open your tree just because I have posted information on your thread as I will not be related. THANK YOU. Researching Carter, Cass and Walker in England. Researching Caven, McKill, Sutherland and Will in Scotland.

LollyWithSprinklez

LollyWithSprinklez Report 15 May 2011 15:01

Hi PH

No afraid not, I'm still getting the HTTP Error message!!!!!!!!!!!

Think i'll give it a miss till later see if it resolves itself ---- seems to be an error with their server

PricklyHolly

PricklyHolly Report 15 May 2011 14:45

I have just sorted mine!!
I logged on and instead of just putting in the details i wanted to search........i clicked on "Search Records" first and then clicked on 1911 census....... and dont ask me why or how but its working!!

Hope this works for you too. ;-)

Researching:
"If I don't see you through the week.........I will see you through the window". :o))

Helen

Helen Report 15 May 2011 14:35

I,ve got the same problems with it aswell. I can only seem to search certain records.

Researching:
Clay, Dabell, Meadwell, Crowson

LollyWithSprinklez

LollyWithSprinklez Report 15 May 2011 14:34

Hi
Yes i have been having the same problem with the whole site since the wee small hours this morning.

Just came on here to see if anyone else was experiencing the same!!

very annoying

PricklyHolly

PricklyHolly Report 15 May 2011 14:20

Is anyone else experiencing problems?

Every time i try to do a search on the 1911 census, i get............

The server encountered an internal error () that prevented it from fulfilling this request.
And a whole page of gobbledygook!

Can anyone help please. PH.

I keep loging in and out but it make no difference........Boo hoo!

Researching:
"If I don't see you through the week.........I will see you through the window". :o))