Genealogy Chat

Here is my latest reply regarding GR mobile

Dear Tooty

Thank you for your email.

Unfortunately, on your phone you will only see a mobile version of the genes site, it is not possible to see the full version.

Please let me know if I can assist you further.

Best regards,


Melissa
Genes Support Team

Seems that it is no longer available

It's definitely a backwards move.

I personally don't see the point of the mobile site and would prefer to just go to the full site.

SRS

I can only read messages -- see my account -- and search trees -- nothing else

It really does not make any sense - I have been posting on thread - reading my threads -- adding to my tree -- in fact everything from my Ipod for 18 months --- then cam the Mobile Site - but I just clicked to go to Full site and all was as normal --- on the 30th Nov - at 8.00am posted on threads ... at 10.00am -- the option to go to Full Site --- failed to work

As you say whatever you do -- you cannot go to anywhere on GR but the mobile site

It seems a backward move to me

Irene

Thanks for this Tooty.

As you say it doesn't make sense. Not only was I able to look at the site through the Go to full site from the mobile page, I was also able to look at it originally by just googling.

Now I can't access GR at all from my mobile, it's annoying as it keeps redirecting me.

Just wondering, can you reply to messages from the mobile site?

I wrote to support a few days ago and this was the response.

Dear Tooty

Thanks for your email

I can confirm that we do have a mobile site for hand held devices and you will be automatically transfered to this when you look at it from a mobile.

We will shortly be introducing changed where you have the option to look at the site from the main site or mobile site.

I hope this helps and please advise us if you need any further assistance.

Best regards,


Alex S
Genes Support Team


I responded saying this didn't make sense as I had been able to access the full site prior to 30 November.

Hopefully they will get this fixed quickly

Thanks Irene, so I am not alone. It must be something that they've changed that's caused it then. I wonder if they'll be able to solve the problem.

I am having the same problem - have emailed and asked about the change on GR Facebook page on 30th Nov

I am not sure what the problem is but they are aware of it --- I think Tooty Fruity had a response to her email

Irene

I noticed that GR on my mobile does not allow me to go into the full site anymore (it keeps re-directing me back to the mobile home page)

Has anyone got any tips on how to resolve this?

Many thanks