Genealogy Chat

I feel insulted because I have not received that email from the powers that be :-(

I am extremely insulted if that is indeed what they are doing




but I'm also about to break into hysterical laughter



they couldn't make matters even worse could they???



TF ...... hope you don't mind, but I'm going to copy your post over onto ginny's



sylvia

Lol Tooty got my mail tonight too...
and the bit that says "to get you in the Festive spirit"...
Been here 6yrs now, and don't think anything GR do will get me in the spirit :-))
Oh dear they do try, Bah Humbug to em'', Lol.

Chris :)

Well I feel insulted and have sent another email to support.

I have just received an email from GR telling me about the extras I now get as a standard member. One of these benefits, expert volunteer advisors.

I have therefore asked for the qualifications which make the advisors any more expert than other ordinary helpers.

I await with interest.

Does anyone else feel insulted by this or am I being oversensitive?

Going off site, having a lie down in a darkened room -

success board is no longer being moderated.

Far too many bugs / glitches.

sorry i got it wrong

just counted how many posts( today ) 18

sally w

patchem

I did get a reply about things I had said about theHelp Clinic ..... similar to what you got. Including the fact that the person replying to me and her colleagues would be meeting this week to discuss the changes. And my concerns would definitley be brought to the attention of the Management Team.


It was other technical complaints that got no response ................. only one got a sort of "thank you. We are working on the problem",

all the others were seemingly ignored.





sylvia

Sally


sorry,

there've been lots of postings on Help Clinic, the last one just 9 minutes ago


However, many posters have recived more help via pms from other memebrs than they have received on the Clinic



sylvia

hello all

i have just look at help clinic and their has not been a posting since 18 november so nobody useing it GOOD it is causeing so much upset let it die

sall w

10 7

I got a nice, polite response within a day:

Thank you for taking the time to express your opinion about the new Help Clinic.
We're very grateful for the time you've taken to send us such constructive feedback, and i'll certainly pass your comments onto our Genes development team as they're always grateful for any feedback from our members.
Thanks again for getting in touch.

"We will ensure all queries are answered within 5 days." There are still some in the Clinic, posted on the 18th Nov, which haven't been resolved. They have had answers though so perhaps that is what they mean.

Will remain starless

Testing for IGP -

http://www.genesreunited.co.za/home/Default.aspx? disappeared.

it's possible that people have clicked Submit more than once in an attempt to get something working ........ just as I have been doing!


in other words


sheer frustration



But what is funny, is that some of those postings have different times of submission





sylvia

Just got an email from GR telling me all about their wonderful new site - sent a bit prematurely methinks. They tell me

Help Clinic –We now have expert volunteers on hand to help you through any stage of your family research. We will ensure all queries are answered within 5 days.

Did they not have expert volunteers before? It sounds like they are suggesting the starry people ARE better than the rest of us.

Definitely Starless

And why are all the posts, or alot of them anyway, double posting...Or is there an echo in here??? :-)

Chris

that makes two of us ......... or 200 .......................... or 2000

lol!


I also notice that postings are being repeated, at least on here ...... see IGP and Frank's postings



sylvia

Sylvia

Things must be really bad , I too had noticed that the Help Clinic is unavailable. Am having a wonderfully wasted evening thanks to GR,

Starless

Katie,

I've been getting in threads .... sometimes ............ but then when I try to post, about 50% of the time I get:-

sorry we are performing essential maintenance on Genes reunited, we apologise for any inconvenience


My email that I spent so long composing has bounced back as undeliverable ...... blocked

I want to post on Help Clinic as that now seems to be the only way to communicate with Genes ..... but that just white pages



aaaaaarrrrrrrrrggggggggggggghhhhhhhhhhh


sylvia

According to GR timings I spent 10 mins putting up the last post. My watch said it was under 3 mins!

I've just spent about 50 mins trying to open this thread. A random selection of others opened but this one remained stubbornly closed. I didn't get any maintenance messages. What is going on??
Starless ( Again )