Genealogy Chat

hi recieved an email which i can not read all i get is windows mail has detected an error and cannot display, as i said i cannot read it or delete it any idea,s how i can get rid?thank you in advance will look in later as i have to go out. michael2

Michael, if you get mysterious emails you MUST NOT open them - they can infect your computer. I would delete this immediately. When you look at your inbox there will be a "delete" option, select this email by clicking on the little box next to it then click on "delete".
Jan

Michael.
Be careful.
I had one this morning from someone who said he had been mugged in his hotel & had all his money stolen, he wanted me to send him money. My suspicion was aroused when he said the hotel was in Glasgow, UK. He wouldn´t have said UK if he was British. Also, I had never heard of him,so I deleted it.
Marion

hi all thank you for your reply,s just got back in i am unable to delete as when i try it comes it says there is an error. the email was from s&n geanealogy surplies so should have been ok . as i said i cannot delete tried with no luck.

Michael, I can't understand why you are unable to delete this. You aren't opening it are you? Try to delete while it is closed.
Jan

hi when i first got it i tryed to delete it without opening but could not got a message saying windows mail has encounterd a problem. as i said i have tried all ways to delete.

Very unusual. Not sure what to suggest - if I get in a mess I normally re-start my computer but not sure if this is the right thing to do!
Jan

i have tried to get help from microsoft i cannot find the answer there so it looks like i am stuck with it.

Can you move it to another folder? Try creating a folder "rubbish" under inbox, move email, delete the folder without opening?
B

hi bernie that was sorry i dont know how to do hat can you please guide me through it. thank you

Michael, if you have your folders in a list down the left-hand side of your page, right click on the Inbox folder and you'll get a drop down menu that allows you to create a new folder.

Once you have made the new folder either drag the email into it, or right click on the email which will give you a drop down menu which will allow you to move it into your new folder.

When it is in the new folder, click on the folder in the left-hand list and delete it.

It will go into your deleted items folder and you can delete it from there as usual.

Ozi

Hi Michael,

S&N Genealogy is a reputable site as far as I know and I would think if you can't get into the email it can't affect your computer but I might be wrong.
Someone on here will be able to tell you what the best to deal with it I'm sure!
Do you have antivirus software on your computer?

Cathy

hi ozie have tried that it say item cant be moved think i will have to leave it there.

hi cathy yes i have done a scan no threats detected.

I regularly get "security alerts" from HSBC - never had anything to do with them in my life - I get at least two or three every week - printed some off and gave them to HSBC - they look really authentic although I know they aren't

hi ann i get them also i dont open them just delete but this one wont.

Does your windows mail look like this with the preview pane at the bottom?

http://www.microsoft.com/library/media/1033/windows/images/windows-vista/features/screenshot_Windows_Mail.jpg

If so, follow these instructions:

http://email.about.com/od/outlookexpresstips/qt/Disable_Preview_Pane_WM_OE.htm

If you remove the preview pane, you should be able to remove the message.

Rose

hi rose had a look no it does not look like that.

This bothers me - you have to be able to delete an e-mail - all e-mails can be deleted.

Have you a) closed it and b) instead of hitting the x at the top or just deleting it. - Right click the entry with the mouse so whole area is coloured and then press your shift key and delete key at the same time - it will ask if you want to permanently delete and you say yes. Otherwise if you just delete it can still be around somewhere and not be completely cleared.

Persey