Genealogy Chat

Thankyou InspectorGreenPen for helpful advice - I'll give it a go. I assume temporary files are the one-off websites I've visited.

I've checked and my site is running normally, updating quickly. I had had no hot matches for 3 weeks, then they arrived about a week ago, GR did explain they were running a bit behind with them.

To clear your internet temp files and browsing history proceed as follows. Instructions are for IE8 but similar process applies for other browsers / versions.

* Click on Tools then select Internet Options
* Select the General Tab (if not already displayed)
* In the centre of the dialogue box under browsing history, click on delete and follow the prompts.

You may choose not to delete cookies at this stage as this could cause you to loose some of your preferences for you favourite sites. See below under CCleaner how to preserve these selectively.

To increase the amount of space allocated for intenet files

* on the same dialogue page, click the settings button immediately to the right of the delete button you have just used. A new dialogue box will open. Increase the amount of space you have allocated using the box displayed.

CCLeaner is a free program which simplifies the process of clearing out unwanted files and debris which can clutter up your PC. You can download it from here

http://www.filehippo.com/

You will find it under 'Most Popular downloads'

One of its features is to preserve cookies for sites that you use regularly. To make use of this, and before running the cleaner, click on Options then select Cookies. By clicking on the left right arrows, move the sites that you trust and use regularly, i.e. GR, Ancestry, your Bank, etc etc to the Cookies to Keep list on the right. Any that remain on the left will be deleted next time you run the cleaner.

You only need to do this a couple of times to make sure the list is up to date, or if you find new sites for which you want to preserve favourites.

Help - I'm a silver technophobe! Please could you tell me how to get rid of old browsing history - I've looked at mine and there's loads, but no delete tab. Also, what are temporary files and how do I increase the amount of space my browser uses for them (whatever they are)? Also, what's a C Cleaner? Any advice welcome, thanks.

I agree with IGP

.................. it has to be something to do with your own set-up


If it was a GR problem, then everyone would have the same trouble, and would be screaming blue bl**dy murder


But it is apparent that only some people have this problem.



Have you done a disc cleanup recently?





sylvia

Ta!

There is something somewhere within your set-up which is preventing GR's pages from loading fully.

The next thing to check is whether or not your browser security settings are set too restrictively, especially if you have made changes from the defaults, or perhaps it is something to do with other security software you have installed.

I recall recently someone with a similar problem was advised by GR to change some of their browser security settings and that did the trick for them.

Good luck

I guess the site just sucks....period....and my subs have just been payed...Grrrrrrrrr!!!

Got to look for a better place...

1. During my last test, I have the fastest speed in my area..compared to those who have taken the test..dont recall the exact speed ..but it was good.
2.1024meg....which is the max.
3. IE8..with updates
4. Flash Player 11...so

Its the the site......the tree software continually crashes..won't load...when it does..i go back 2 gens..and it locks up ..

It was fine before the changes.......but since the change its sucked.

I can't see that the issue is of GR's making, otherwise everyone would be experiencing the same problems, which clearly they are not. I have been looking a several trees this afternoon without any issues as far as I can tell. Load time has been around 10-15 seconds.

Can you just confirm....

1. What internet speed you are actually getting, as opposed to what you should be getting?
2. How much memory do you have allocated for your internet files?
3. Which browser and version are you using?
4. Which version of Adobe Flash Player do you have installed. I believe the current version should be 10.xxx?

Cheers Jonesey!


Should be a 5meg connection.

Thank you for your sugestions InspectorGreenPen

But I already do those things...and the amonut of memory used for temp files is set to the max.

I much prefered the old look and site...thing is you can't stop these idiots messing with things...

"if it aint broke...don't fix it"....but they never learn

Just tried my tree and it is working fine. It is over 10k names and it has just loaded in under 15 seconds.

It isn't your processor or memory size that is the main issue. It is the amount of free space within your browser, or rather lack of it that is causing your problems.

I find that as long as I keep my PC clear of old browsing history and regularly delete temp files it works fine. I use CCleaner once a day for this. Granted, GR is not the fastest of sites but it does work as long as you keep your PC free of clutter.

You might also try increasing the amount of space your browser uses for temp files as the defaults can rather on the low side.

Thank you Gala..for your support.....

Im running on a pretty fresh install of XP...only about 2weeks ago.
I have anit virus ..and all the other types of defences installed...no bugs.

Duel Core with 3Gigs or ram......and this is one of the worst sites for lag I have ever come across in my 11years online.....

Ever since the update .which changed pretty much most things here..its sucked.

The tree software continually crashies.....IF!!!....its runs at all. ..

I am assuming you have deleted all your temporary files and browsing history, if not this does slow down things

George

Although Genes is not perfect.it sounds more likely to be your puter.
Can you try on another puter?

Ever since the upgrade....this site has sucked BIG time!

Please someone..before I go mad. Tell me how to speed up GR's tree software?

This stie has become so slow to load...I am thinking of leaving..its sucks!"....

It has taken 3 HOURS to add 1 person to my tree....3 VERY FRUSTRATING HOURS!!!


Even this post is taking its sweet time to load......AAAHHHHHHH!!!!