Genealogy Chat

Top tip - using the Genes Reunited community

Welcome to the Genes Reunited community boards!

  • The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
  • You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
  • And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
  • The Genes community will go out of their way to help you, so don’t be shy about asking for help.

Boards

Quick Search

Single word search

Tools

Findmypast DNA Banner

Icons

  • New posts
  • No new posts
  • Thread closed
  • Stickied, new posts
  • Stickied, no new posts

GRO certificates

Login to Add Reply Watch This

Page 1 + 1 of 2

  1. «
  2. 1
  3. 2
ProfilePosted byOptionsPost Date

unsub

unsub Report 10 Jun 2008 14:41

I phoned the gro today about my missing certificates.
One was a cert i ordered in April. They had sent thr wrong one, so i sent it back and heard nothing since.
The lady on the phone was really lovely but said that department were very behind and were dealing with wrong certs sent back to them up to 14th May.

Mine was received by them on the 19th of may so it will be another couple of weeks till they get to it.

Makes you wonder how many wrong certs go out?
When i said that i'd emailed about it over two weeks ago she said they were very behind in that dept too!!

xx

Sherbert Rose

Sherbert Rose Report 10 Jun 2008 15:23

The back log of wrongly sent out certificates is not inspiring. They received mine back on the 27th May. I wonder how long it will take them to get it back to me. I don't think I will be using GRO again unless there is no alternative

unsub

unsub Report 10 Jun 2008 17:20

Richard - i reckon you'll be waiting at least a month for them to get round to yours.
It really is a poor show at the moment. And taking over two weeks to reply to an email is just terrible customer service.
xx

Margaretfinch

Margaretfinch Report 12 Jun 2008 08:53

I received the other certificate I was waiting for yesterday so that was 11 days not to bad I suppose but never used to wait that long

Margaret

Researching:
Finch Weathersfield Essex. Poole Haverhill Suffolk.GoodchildSouth Ascot BerkshireFry Wilton Wiltshire Goddard Laverstock Wiltshire Grayston Suffolk

Carol

Carol Report 12 Jun 2008 09:55

I ordered a birth certificate on Monday 9th June at 10-45 am and its just arrived
Carol

Shirley~I,m getting the hang of it

Shirley~I,m getting the hang of it Report 12 Jun 2008 10:25

I ordered a cert which gave dispatch date of the 9 th June ,gave a checking point and hadnt heard anything so have been eagerly awaiting the post each morning.Just rec an email saying they are refunding £4 so they must have only just got around to doing the order so much for dispatch the 9th.
I'm really disappointed as thought a brick wall was crumbling at last.Oh well back to the drawing board

Researching:
Surname Fahse. Germany. Essex .South East London My avatar is one of our wedding photos of 1957

Crazy Gran

Crazy Gran Report 12 Jun 2008 10:44

I have just found I can order online direct from Scunthorpe. which is covering the area I want, Thorne.
So I am going to try ordering direct from them,
the cost is just the same £7. and it may be quicker.
they were very helpful on phone when I had a query about a certificate I had received from GRO who were not too helpful the person I spoke to at the GRO sounded so stressed, I felt so sorry for her but I still want my certificate.
It may be worth checking if the local register office has an on-line ordering service.

Page 1 + 1 of 2

  1. «
  2. 1
  3. 2