Genealogy Chat

Michelle , I paid £6.50 for 12 credits on world view as I,m looking for a couple of people in my tree who went to Canada . Couldn,t download original document but they still deducted the credits !
GRRRRR
:)))
Kim

I'll send them an email too, I thought it must be Norton, but if it doesn't work for Kim either then it might not be.

Michelle

Hi Michelle,

If you take a look at this site it tells you how to do it, but I think that will be for all sites, not good if you have to disable it every time you use Ancestry and then enable it again.

http://smugmug.jot.com/WikiHome/NortonProblems

Hope that helps

Christine

I,m at my wits end with it , it refuses to download original images , just freezes. I don,t have Norton .I have sent them an e-mail saying I dont pay my subscription for this ...
Kim

Thank you!

Christine -do you have any idea how I disable it just for ancestry?

Hi Michelle,

I have heard that the Norton confidential browser object causes conflicts with Ancestry and if you disable that just for Ancestry it works ok.

I don't have Norton so cannot try it.

Ancestry is working ok for me.

Christine

Complain, complain, complain, EVERY time it happens fill in the moans form and send it to Ancestry please.
The more reports they get the better, its an annoying ongoing problem that they need to address.before they start losing our support,

I agree with Sue in Somerset. I would be in the garden if it wasn't raining! Instead I have been sitting at the computer for the past 4 hours and everything I try seems slooooow!!

Maureen

Thank you Imelda and Sue, it least its not just me, hopefully it will clear up after the bank holiday.

Michelle

It was certainly very slow for me yesterday too.

But then my whole computer and internet connection was going slow yesterday so I've just backed up loads of files onto discs, removed them from the computer and defragged.
I think some of the problem may also be a wet Bank Holiday and lots of people using the Internet.

Sue

It's been happening to me too Michelle for a couple of days now and I don't know why.
Most frustrating!!

Everytime I try and view an image on Ancestry internet explorer stops and I get the Not Responding message. Its getting annoying - I've paid for a years subcription!

Has anyone got any ideas why this is happening or how I can stop it? I've got Norton Antivirus on my computer.

Thank you!

Michelle