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smith/topley/wagstaff

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ArgyllGran

ArgyllGran Report 7 Mar 2021 12:11

Try emailing

[email protected]

Explain the situation, and they should be able to find your old account for you.

You seem to have re-registered, perhaps with a different password, in Feb 2020, so will now have two accounts.

Pre-pandemic, they replied within about 3-5 working days. It may be be a bit longer now.

This problem of multiple accounts is dealt with here;
https://www.genesreunited.co.uk/help/faqs?key=206

Especially this paragraph:

"If you cannot remember your old log in details, then please send us your full name, year and place of birth. This will help the support team to locate the duplicate registration."

Researching:
Old genealogists never die.....they just lose their census.

KathleenBell

KathleenBell Report 7 Mar 2021 11:51

I have just looked at your membership number and then looked in search all member trees for the name Topley.

You do indeed come up in the results so your tree must still be on here.

Kath. x

Julie

Julie Report 7 Mar 2021 11:20

Thankyou for your help im just getting the hang of things its changed slightly since i was last on here about 10years ago :-S

greyghost

greyghost Report 31 Mar 2020 10:13

An earlier (by 6 days) thread asking the same ? - but giving a little more information

https://www.genesreunited.co.uk/boards/board/general_chat/thread/1382030

Have you tried contacting GR support as suggested there?

ErikaH

ErikaH Report 30 Mar 2020 17:05

If you had a tree once, you should be able to repeat your research.

Have you tried looking for info?

greyghost

greyghost Report 30 Mar 2020 16:25

Welcome to the boards Julie.

Think you might have to give more information than "these are 3 surnames" if you're expecting any help. You give no dates, places etc.

In the meantimes try looking in the "Search" facility top right of this page and then "search all members trees" to see if anyone else has any of your family members named. You can then try to contact the tree holders. Don't expect all to reply.

There are lots of free to use sites to help you in your search for family.

Did you have your tree on any website - should be recoverable unless you actually deleted it.

Julie

Julie Report 30 Mar 2020 16:19

I had a well established tree about 6 years ago and it was all lost so have to start again if anyone can help
these are 3 surnames